Stephanie Perrin Email & Phone Number

Chicago, Illinois, United States

- Serve as a key member of the executive leadership team of five, including C-Level executives; ensure continued improvement of delivery methodologies, lead the delivery team, and serve as an escalation contact for projects- Resolve critical at-risk projects as the primary escalation point for the delivery team, working with client leadership and stakeholders to improve project efficiencies and address customer concerns, resulting in improved project outcomes - Improve governance processes, significantly reducing budget overruns by instituting hour monitoring and budget tracking; standardize change order and milestone approval processes to mitigate scope creep and requirement fluctuations- Establish schedule governance mechanisms, standardizing project timelines and milestone expectations, leading to more predictable project outcomes and client satisfaction- Improved procedures for overseeing resource management governance processes, optimizing resource allocation and maximizing billable time, thereby improving profit margins on projects- Develop an efficient and strategic delivery team; Expanded team from six project managers to 17 employees, including project managers, business analysts, training leads, and change management leads. Implemented additional reporting structure with the addition of manager-level leadership in the delivery team

Chicago, Illinois, United States

- Established the Project Management Office (PMO) and formulated agile methodologies, led the project management team, developed project standards and processes while serving as a key member of executive leadership - Spearheaded the identification of core success indicators aligning with strategic goals to measure project success by establishing a standardized metric system that enhanced project tracking and visibility, leading to a refined project management approach that increased efficiency and effectiveness- Streamlined onboarding and training processes, aiming for reduction in non-billable ramp-up time by creating onboarding decks, reviews, and checklists; initiative decreased confusion, accelerated project and employee readiness- Improved resource management procedures; resource management previously faced significant challenges in project assignments, and the utilization of billable team members; process was managed manually by leadership without the support of any standardized procedures or tools- Led the launch of a significant Salesforce Service Cloud 311 project in 2023 as the lead Technical Program Manager

Atlanta, Georgia, United States

- Spearheaded the establishment of the company's Program Management Office (PMO) and developed comprehensive methodology guidelines and project phases to standardize the execution of all projects, incorporating specific methodologies for different Salesforce project types such as Commerce Cloud or Experience Cloud, and implemented governance guidelines to mitigate project risks- Introduced the concept of a PMO at Ad Victoriam Solutions, an entirely new framework for the organization; involved extensive dialogue and negotiation with senior leadership, alongside significant change management and training efforts to implement the concept across the company- Methodology developed delineated the core phases of software development projects including initiation, discovery, design, development, testing/training, and deployment/support. For each phase, we defined the specific steps, responsible parties, guidelines, and the necessary deliverables and templates- Results reflected a reduction in non-billable project time by over 2,000 hours year-over-year (YOY) in Q1; decrease in on-the-job training time by over 700 hours YOY in Q1; growth of the project management team from 4 to 10- Concurrently fulfilled the role of a Senior Technical Project Manager on client projects, delivering 60+ projects with budgets up to $5 million throughout company tenure

Atlanta, Georgia, United States

- Assumed leadership of the project management team, comprised of Program Managers, Project Managers and Project Coordinators. Established salary bands, career path, and performance tracking calendar for team while concurrently acting as a Senior Technical Project Manager on client engagements, and as an escalation point for the PM team- Developed a cross-functional PM training curriculum to onboard engineering and product teams to baseline PM standards and ensure strategic and collaborative delivery of projects without budgets to support a PM role

Atlanta, Georgia, United States

- Managed various Salesforce projects including Salesforce Clouds - B2B, Experience, Service, Sales, CPQ, Manufacturing, Healthcare, Tableau, Einstein Analytics, Marketing, MuleSoft

St. Louis, Mo

- Elected by peers as the lead of the Project Management team as part of the Holacracy management framework. Established project standards and processes, and managed resource and project assignments for PMs, product, and engineering teams- Concurrently fulfilled the role of a Senior Technical Project Manager on client projects, continuing work on B2B/B2C, Custom Development, WordPress, Applications, and Marketing projects

St. Louis, Mo

- Assumed leadership of the largest client engagement at the company, transformed a basic, outdated e-commerce site into a comprehensive digital platform; included developing a new, responsive e-commerce site integrated with Magento, Microsoft Dynamics, and shipping partners, as well as executing a multi-channel marketing strategy- Strategy encompassed the creation of additional websites for their diverse product range, unified social media management across major platforms, and the production of media for branding purposes- Efforts extended the client's reach beyond traditional methods, integrating advanced e-commerce solutions and digital marketing initiatives to expand their market presence including streamlining social media footprint, implementing targeted advertising campaigns, and leveraging a network of influencers to enhance brand visibility- Result was a significant sales increase of $35K in the first month post-launch, marking a substantial improvement over the previous year's performance; achievement underscored the value of embracing a more expansive approach to digital engagement and market expansion

Edwardsville, Il

- Worked as a graduate assistant for SIUE while obtaining Masters in Mass Communications- Used Adobe CS6 (Dreamweaver and Photoshop) and Filezilla to make content updates and improvements to the department website- Completed a new website for the Mass Communications department incorporating feedback from all department professors and stakeholders- Created new website for SIUE Video Services. Assisted in other department technological updates as needed

Chesterfield, Mo

- Worked as a digital marketing specialist for BizLibrary, the leading provider of e-Learning and blended learning solutions for small and mid-sized organizations - Managed marketing projects from proposal to completion- Implemented a digital marketing strategy that resulted in a 8.37% month-to-month increase in marketing leads - Functioned as BizLibrary's webmaster, making updates to the current site using DotNetNuke CMS, Umbraco CMS (Level 1 Certified Developer), Dreamweaver, Photoshop, HTML, CSS, and Javascript. - Developed SEO strategies - Maintained company Google Adwords account - Used Leadformix to maintain adwords and email campaigns - Created various email marketing designs using HTML code and MarketVolt

Overland Park, Ks

- Worked under contract as a web consultant/editor for Sprint- Updated and maintained the Sprint website using, HTML, CSS, Dreamweaver, Daptiv templates and Teamsite CMS- Project manager for content and design business requests

Carlsbad, Ca

- Worked as web editor for CBS College Sports from 2010-2012- Posted releases, recaps, produced weekly e-newsletters, edited blogs, HTML code, created new designs with Photoshop, new pages with HTML and CSS, produced interactive content, worked with ecommerce, on ads and IT support on website problems

Bachelor Of Arts, Journalism And Mass Communications

Master'S Degree, Mass Communication/Media Studies