Stephanie Phillips Email & Phone Number

Phoenix, Az, Us

Greater Minneapolis-St. Paul Area

MBA graduate with over 15 years of experience managing complex international projects from research design to insight implementation. I work with clients to design and/or execute efficient studies that provide actionable insights. Well-versed in both qualitative and quantitative research techniques, I strive to tell a compelling story for each project. This starts with collaborating with clients to translate scouting and project needs into clear requirements and specifications. Understanding the big picture (company culture, social norms, existing data/knowledge, internal hypotheses, and potential project constraints) is also key to ensure the research insights will be used to promote positive change within my client's organisation.

Auckland

I managed projects from proposal development to presentation of results.While serving various public entities, I delivered a variety of tracking and adhoc quantitative projects ( including corporate reputation, behavior change, brand drivers and performance, customer journey, customer loyalty, advertising test...).I also conducted several qualitative projects from project design, moderation (face-2-face or online) and presentation of results.

Lausanne Area, Switzerland

As senior account manager, I focused on building strategic partnership with key clients leading to long-term sales growth. Tripled turnover sales in 6 years.Main functions were to:• develop and expand client base• assess strategic/ tactical clients’ objectives to identify key information needs and develop customized research programs • analyze data (from single or multiple sources) to provide clear and concise research conclusions• present results while adapting to different company cultures to best support successful decision making• actively work with clients to support communication and use of results within their organization Research Scope: international (up to 20 countries) as well as national consumer/B-2-B research Projects: segmentation studies, product/price/advertising tests, image studies, category management, customer satisfaction, Win/Loss studies Key Industries: FMCGs, Telecom, Tourism, International OrganizationsAs branch manager of the French Swiss office, I was also responsible for supervising a team of the research associates (including hiring/termination, training and personal development, scheduling) as well as overseeing the administration and daily operation of the branch.

Greater Minneapolis-St. Paul Area

I consulted with clients to build customer loyalty programs in line with their strategic objectives. Main functions were to: • manage and execute qualitative and quantitative research from proposal development to presentation of results • lead project team in activities associated with survey design, database management, data collection, multivariate statistical analysis and presentation of resultsKey industries: Financial Services, Healthcare, IT, Retail

Greater Minneapolis-St. Paul Area

I managed activities and resources associated with project management including:• design of questionnaire/moderation guide• coordination of data collection with external vendors: mail, phone, internet• analysis of data and reporting for qualitative and quantitative studiesKey industries: Manufacturing, Healthcare, IT

Greater Minneapolis-St. Paul Area

Starkey is a global supplier of technologically advanced hearing products for hearing loss. Designing, conducting, and presenting research projects related to long-term corporate strategy.

Mba, Business

Bachelor, International Business