Stephanie Pinon Email & Phone Number

Support Food & Beverage line of business by developing integration projects and training with regard to safety, consistency, efficiency, and the Guest experience.

Orlando, Florida, United States

-Supported F&B team for Hollywood Studios to conduct mock interviews for LCC candidates on that has resulted in the highest success rate of candidates in parks and resorts with 10 candidates into the LCC to achieve our long-term goal of retaining talent.-Mentored and assisted several DHLP interns and cross-functional LCC candidates in successful projects that have improved Cast recognition while developing strategic leadership skills to help retain and grow talent in leadership pool. -Designed, created, and facilitated courses, written communication, and managed strict timeline on a leadership team for a Food and Beverage Coordinator Development Series created based on Cast feedback to enhance leadership development.-Facilitated meetings, created agendas, developed content, led complex projects, and conducted audits and surveys to improve the Guest and Cast experience as Courtesy champion for Disney’s Hollywood Studios Food and Beverage that resulted in increases of 2 to 3 points of Guest satisfaction per area.-Collaborate through Teams for PowerPoint presentations, Excel spreadsheets, and Word documents on project teams for coordinator development, park-wide safety communication, relationship building, and project team for Hollywood Studios Food and Beverage dashboard analyzing data, while maintaining daily operations of the elevated experiences in Galaxy’s Edge. -Maintained and updated workload, training for Cast Development while considering of evolving dynamic environment resulting in a welcoming inclusive environment that resulted in the highest retention rate of Cast in F&B at Hollywood Studios.-Achieved positive Guest experience scores by elevating the Cast Experience with strategies that involved a recognition event in Galaxy’s Edge that encouraged theming and networking opportunities with executives within Hollywood Studios and DPEP. This resulted in the highest Guest satisfaction scores during record breaking sales for merchandise and F&B.

San Luis Obispo, California Area

-Conduct live scan fingerprinting services-Manage confidential documents-Daily use of Microsoft Office including Excel and Word-Answering phone calls regarding information about the campus -Sell parking permits to visitors, staff, and students

Anaheim, California

-Demonstrated knowledge of hundreds of Disney branded items and learned a new point of sale system.-Oversaw stock replenishment for a dozen different stores throughout Disneyland Park.-Utilized the 4 keys basics to provide a show ready, safe, and efficient shopping experience.-Participated in Disney Leadership Seminars focused on business, networking and relationship building.

Orlando, Florida

-Managed multiple tasks and demonstrated working under pressure during the Epcot International Food and Wine Festival.-Drove business results by to upselling food and wine products to make daily sales targets.-Provided Guest control at Magic Kingdom and Epcot to optimize Guest experience.-Quick thinker and problem solver during all weather conditions

Santa Maria, California

-Executed day to day operating decisions in line with Guest, employee, and business expectations.-Built relationships with employees, vendors, owners, and corporate representatives.-Monitored food cost budget levels, labor, and sales revenue to meet financial goals.-Assessed staffing for the location by managing schedules and hiring needs.