Stephanie Polka Email & Phone Number

Lake Zurich, Il, Us

As a clinical team manager, I direct overall clinical operations, implementing proactive strategies to achieve high-quality clinical outcomes and monitoring daily performance to evaluate and measure success against organizational objectives. As such, I work collaboratively with cross-functional teams to develop innovative and patient-centered health management strategies in clinic operations, delivering high-quality and cost-effective health care services to patients. I also maintain a high-performing team of 13+ through effective leadership, performance improvement, training, and mentoring, clarifying roles and responsibilities in individual performance plans to attain greater efficiency and better operational results.In addition, I initiate standardized performance measures for all managers to effectively assess overall team performance, including strategic methodologies to track and re-assign workloads, as needed, throughout the state. Moreover, I participate in weekly rounds with health plan partners to facilitate post-discharge follow-up for high-risk members throughout the state. Finally, I serve as preceptor/mentor for new clinical team managers and a people leader advisor on appeals and denials tasks for IL.

Deerfield, Il

As an Orthopedic care manager, I reinforced short and long-term care management and coordination services, identifying safety issues, diagnostic criteria, and service needs, and assisting clients in accessing appropriate and cost-effective services. As such, I provided utilization review and case management for outpatient physical and occupational therapy for several health insurance plans, such as commercial, Medicare, and Medicaid. I also optimized organizational processes by assisting in training new staff, managing workload as a backup to supervisor, and serving as a clinical and operational resource to staff.In addition to these, I engaged with department-wide improvement initiatives and regulated value-based care models while quantifying and reporting review findings, non-compliances, and quality assurance measures. Finally, I facilitated consultation with therapists to tackle treatment planning, outcome measures, and consultative services.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Master'S Degree, Community Health Services/Liaison/Counseling

Bachelor'S Degree, Physical Therapy/Therapist