Stephanie Pollard Email & Phone Number

United States

California

Responsible for determining potential client space rental and service needs, negotiating space rental/service contracts with potential clients and coordinating staff to comply with such contractual commitments. Obtained necessary information from the client to ensure efficient event execution and client satisfaction including room setup, food and beverage specifications and AV requirements. Developed and drew event floor plans. Communicated operational challenges, assists with special projects and attends daily and weekly meetings. Reviewed client invoicing for accuracy prior to distribution to clients.

Supervised and coached a team of 10-20 front office representatives and guest service agents. Responsible for ensuring high quality customer service deliverance by assigning and instructing guest service representatives in details of work and observe performance. Communicated closely with general manager and other departments to efficiently manage daily operations of the 216 room property. Implemented and enforced departmental service standards for guest services. Monitored overtime, shift coverage, and correct employee time and attendance record. Reviewed daily arrivals to ensure proper handling of VIPs and Return Guests, groups, etc. Properly handled relocation of guests according to established procedures.

Registered guests; made and modified reservations, resort PBX and concierge duties. Prepared FIT groups with rooms and reservations with F&B and portage. Completed a set of goals in order to finish my 30 credit internship and move into the management realm of hospitality. These goals include daily operations, project management, risk management, marketing, revenue management, etc.