* Serve as BA/BSA on various size projects and programs in all phases of the SDLC. * Act as Project Manager and BA on small projects.* QA testing on various projects as needed.* Provided needed product support for business users.

* Provide technical system support for the Personal Online and Mobile banking team * Fulfill various roles in all areas of the SDLC for effective project implementation of overall system changes and improvements for the online banking, mobile banking and .COM applications.

*Provide project and systems support primarily for the commercial transportation insurance application. This includes fulfilling various roles throughout all phases of the project life cycle.*Work directly with developers for web-based policy application updates support internal and external user processing, underwriting, claims and loss control.

* First line system support for Sales, Communications, and Risk Management departments. Second line support for Claims and Finance Departments. This includes problem resolution and solution recommendation. * Facilitated and conducted testing and training for new software, software upgrades and process improvements including development of testing matrixes and training documentation. Respected and sought out by customers for system expertise and problem solving skills.* Created data analysis reporting tools that are reviewed quarterly with CEO and upper management. Analysis provided valuable insight into changing procedures and decision making processes by analyzing loss ratios, claims data, and high risk areas. The goal is to stay abreast of trends in claims and risks and they impact all areas of the company focus.* Created a Reporting Package Tool for the Sales team to use in their renewal presentation. The package was designed to show all the benefits from being insured with the company.

• Develop and write requirements for all testing projects.• Execute manual test cases in a waterfall development environment.• Analyze root cause for system problems and assist in code analysis for problem resolution.• Write and review documentation.• Debugging and hotfix testing.• Interact directly with Developers, IT, Agents, Claims, Customer Service, Actuators, and other QA analysts to test code, report and verify defect fixes, and recreate issues.• Submit, track, document, resolve and verify defects and fixes using Quality Center.• Provide Technical support and problem resolution for systems tested, implemented, and maintained.Provide customer service for billing

• Assisted an internet startup company in the development and implementation of a customer service program• Any other activities associated with getting a new startup company off the ground.