Stephanie Pride

Stephanie Pride Email and Phone Number

RCA Analyst ll, Network Operations
Stephanie Pride's Location
Greater St. Louis, United States
Stephanie Pride's Contact Details

Stephanie Pride work email

Stephanie Pride personal email

n/a
About Stephanie Pride

Stephanie Pride is a RCA Analyst ll, Network Operations.

Stephanie Pride's Current Company Details

RCA Analyst ll, Network Operations
Stephanie Pride Work Experience Details
  • Spectrum
    Network Operations Root Cause Analyst Ll
    Spectrum Apr 2017 - Oct 2023
    • Led root cause analysis (RCA) investigations to identify and develop prevention of re-occurrence of incidents that caused outages.• Collaborated with various teams, stakeholders, and vendors to establish preventive measures for outage incidents.• Analyze network outages to identify opportunities for improvement.• Utilize advanced knowledge of networking, telephone, and video troubleshooting, repair, and maintenance to ensure uninterrupted service delivery.
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  • Spectrum
    Network Operations Root Cause Analyst
    Spectrum Mar 2016 - Apr 2017
    • Monitored performance and provide real-time for field technician routes. • Coordinated efficient and punctual customer installation and repair appointments.• Actively managed and resolved scheduling conflicts to ensure on-time service delivery and customer satisfaction.
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  • Spectrum
    Workforce Technical Coordinator
    Spectrum Apr 2014 - Apr 2016
    • Monitored the real-time performance and successful job completion of designated field technicians.• Implemented strategies to boost field technicians productivity.• Coordinated customer installation and repair assignments.
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  • Spectrum
    Quality Specialist
    Spectrum Apr 2014 - Mar 2016
    Monitored the performance of agents to identifying trends and behaviors.
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  • Spectrum
    Technical Support Specialist
    Spectrum Jun 2013 - Apr 2014
    • Handle incoming phone calls, emails, and trouble tickets.• Identifying and mitigating quality-related risks and challenges.• Diagnose, research, and configure connectivity.• Perform problem analysis and recommend/implement solutions.
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Stephanie Pride Education Details

Frequently Asked Questions about Stephanie Pride

What is Stephanie Pride's role at the current company?

Stephanie Pride's current role is RCA Analyst ll, Network Operations.

What is Stephanie Pride's email address?

Stephanie Pride's email address is st****@****ter.com

What schools did Stephanie Pride attend?

Stephanie Pride attended Lindenwood University.

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