Stephanie Probert Email & Phone Number

Scranton, Pa, Us

100 Unico Drive, West Hazleton Pa 18202

My experiences in office administration and customer service have equipped me with a multitude ofskills including office management, business operations, administrative assistance, and exemplarycustomer service. What my resume cannot illustrate is what sets me apart from other candidates. I am currently aemployee that wears many hats. In my current position, I oversee day to day operations for twolocations and approximately 300 employees. I am the HR and Recruiting Manager, Office Manager,Accounts Receivable and Payable Manager, and Quality Assurance Document Control Manager. I handle answering multiple phone calls each and every day along with filing, ordering supplies, and many other duties of an office manager. I am proficient with all office suites and quickbooks. I currentlyhold an active year round nuclear badge for Susquehanna Nuclear Power Plant. Holding an activebadge demonstrates a clean FBI background check along with random drug and alcohol testing. ForSusquehanna, my duties include but not limited to recruiting 100+ workers for yearly outages, alladministrative work of hiring, processing, training, and proctoring for each outage season.I was in the hospitality industry over 19 years providing the highest level of customer service andoverseeing two hotels and a restaurant. For three years, I was in charge of day to day operations of aborough with over 1,000 residents. I am highly organized, have excellent communication skills, have an eye for detail, and can perform multiple tasks in any type of environment. I am extremely adaptable to all office cultures.

Human Resources, Advertising, Booking of Entertainment, Catering/Function Bookings & planning, Scheduling, Alcohol inventory, cost and monitoring. Web designer and social media manager. Menu planning, design, and print. Mutli tasking and office environment background.

Manager borough of approx. 1000 residents. Borough treasurer. Day to day operations of the Borough. In charge of government reports, meeting notes, official documents. Payroll, finances, end of year budget, collection of payments for bills. In charge of follow through from start to finish of grants for the town.

Hazleton, Pa

CUSTOMER SERVICE AND SATISFACTION*Responsible for anticipating, preventing an resolving customer complaints and concerns*Provide the highest level of customer service over the phone and in person*Passionate about the company and the customerACCOUNTING*Review and process daily vendor and client invoices for all three companies including matching with corresponding purchase order and receiving documentation*Insure accurate coding and classification of expenses*Maintaining aging and payment schedule*Review of accounts payable and accounts receivable*Posting payment and balancing client’s accounts*Follow up in a timely manner with client on overdue invoices and cross reference the invoices to check for accuracy and acceptable for payment*Balancing sales, credit cards, folios and end of day sales figures*Reconcile errors on client’s credit card after researching charges on client’s billHUMAN RESOURCES*Addressing employee questions and concerns*Unemployment claims, guest incidents, employee incidents and workers compensation*Reconstructed standard operating procedures and training of new associates*Orientation and training of new associates, completing new hire paperwork*Hiring and termination of associates*Documentations of employee and customer incidents*Evaluation of job performance*In charge of overseeing labor and completing payroll for approximately 300 associatesSALES & MARKETING*Research the market to find potential clients to visit properties*Group contracts, assignment of group rooms and follow through with group from start to finish*Mailings to multiple companies and clients*Set up sales calls to establish a good rapport with local companies to increase revenue in room sales* Responsible for negotiating guest room rates, meeting room rental and determine function space *Communicate information to other hotel staff regarding booked rooms *Plan and communicate to all departments the expressed need of the customer

Hazleton, Pa

*Performed meeting and social affair coordination*Set-up sales calls to establish a good rapport with local companies to increase revenue in room sales*Scheduling of staff and budget control*Food and beverage inventory control*Research the market to find potential clients to visit properties*Group contracts, assignment of group rooms and follow through with group from start to finish*Mailings to multiple companies and clients* Responsible for negotiating guest room rates, meeting room rental and determine function space *Communicate information to other hotel staff regarding booked rooms *Plan and communicate to all departments the expressed need of the customer*Responsible for anticipating, preventing an resolving customer complaints and concerns*Provide the highest level of customer service over the phone and in person*Passionate about the company and the customer*Answering multiple incoming phone calls*Greeting customers and helping them with their needs*Assist with all inquiries, directions & reservations*Transfer calls to correct extensions*Take detailed message for management and deliver in a timely manner*Follow up with customers and management*Deposit money from daily transactions and balance sales, credit cards and end of day sales figures*Balance end of day paperwork, print out all guest bills and deliver to guest room*Set up continental breakfast for morning checkout*Deliver newspapers to occupied guest rooms

Bartonsville, Pa

*Responsible for interviewing and training of front office personnel, forecasting, yield management, scheduling, rate strategy planning*Responsible for ordering office supplies, guest supplies*Anticipating, preventing and resolving guest complaints and problems*Serve as Manager on Duty*Responsible for holding department meetings*Performed meeting and social affair coordination*Set-up sales calls to establish a good rapport with local companies to increase revenue in room sales*Scheduling of staff and budget control*Food and beverage inventory control*Research the market to find potential clients to visit properties*Group contracts, assignment of group rooms and follow through with group from start to finish*Mailings to multiple companies and clients* Responsible for negotiating guest room rates, meeting room rental and determine function space *Communicate information to other hotel staff regarding booked rooms *Plan and communicate to all departments the expressed need of the customer*Responsible for anticipating, preventing an resolving customer complaints and concerns*Provide the highest level of customer service over the phone and in person*Passionate about the company and the customer*Answering multiple incoming phone calls*Greeting customers and helping them with their needs*Assist with all inquiries, directions & reservations*Transfer calls to correct extensions*Take detailed message for management and deliver in a timely manner*Follow up with customers and management*Deposit money from daily transactions and balance sales, credit cards and end of day sales figures*Review night auditors paperwork and the prior day shifts paperwork and checklists

Stroudsburg, Pa

Responsibilities included: checking guests in and out, reservations, cashiering, audit, providing a high level of customer service and satisfaction and serve as Manager on Duty

Delaware Water Gap, Pa

Responsibilities included: checking guests in and out, reservations, cashiering, audit, providing a high level of customer service and satisfaction and serve as Manager on Duty.Responsibilities included: opening and closing bar and restaurant, scheduling, cashiering, inventory and purchasing food, beer, liquor, restaurant and bar supplies.Responsibilities included: booking groups and banquets, follow through with the preparation of functions, reorganizing entire sales office and contracts, marketing strategies.

Bachelor'S Degree, Hotel, Motel, And Restaurant Management

Activities and Societies: Alpha Sigma Tau SororityHotel, Restaurant and Tourism Management

Bachelor Of Science (B.S.), Hotel, Restaurant And Tourism Management

Activities and Societies: FBLA, CheerleadingGeneral Education