Analyzed workforce at Marshall Space and Flight Center and provided information regarding an array of workforce data to include mission critical occupations, demographic and historical data, retirement, and other workforce related agendas.Identified trends in workforce impacting center and agency missions and directorates. Formulated organizational and center risks for executive review and mitigation plans.Performed tasks individually as well as working on many team projects within the Office of Human Capital. Recipient of NASA Group Achievement Award during first year of assignment into the Recent Graduate Program.

• Training and preparation to utilize the various data systems used by the federal government to examine veterans’ claims• Examine and evaluate evidence while paying close attention to detail• Determine veteran eligibility based on the policy of the Veterans Administration• Developing and evaluating supportive evidence to determine eligibility for, entitlement to, and amount of benefits • Review documents to ensure all appropriate documents are attached to file and that any missing information is obtained

• Provide superior customer service while ensuring cargo for various companies is expedited properly either by airline or truck• Processed cases for various airlines and trucking companies, arranged proper freight and cargo delivery• Determined shipping charges and posted payments when received• Provided superior customer service while answering high-frequency phone calls, emails, and faxes • Exercised exceptional organizational skills when organizing new and delivered files• Retrieved custom clearances, tracked shipments, and flight details using Automated Messaging Systems and a 3A system for non AMS• Ensured all detailed information was accurate on master bills and house bills and notified consignee upon arrival of freight

• Organized and maintained, and reviewed over 3,000 active limited duty cases for members of the U.S. Marine Corps as the Limited Duty Coordinator. • Collected and analyzed medical data for personnel using an automated information system. • Prepared organizational charts, wrote official correspondence, and maintained monthly reports.• Assisted assigned personnel with retirement, separation, and benefit questions.• Experienced in handling confidential material.• Developed excellent communication skills, personal discipline and a keen attention to detail.• Promoted high levels of motivation and personal initiative within my team.• Counseled junior enlisted soldiers on performance and expectations; administered disciplinary action when necessary.• Maintained proficiency in all administrative occupational duties.