-Work cross-functionally with external customers, as well as internal teams (sales, marketing, product development, salon, planning, finance, warehouse, etc.)- SAP-Zendesk- Microsoft Suite-Shopify- Manage e-commerce customer and salon distributor accounts-Customer logistics- Product knowledge-D2C customer service-Place domestic and international orders -Commercial Invoice and Shipper’s Letter of Instruction creation-Managing customer credits and debits-Monitor and log quality issues-Maintain inventory stock reserves for PR and e-commerce channels

- Subject matter expert on available beauty, home, and wellness products- Share product information- Present product demonstrations- Assist customers with questions, selecting products, ordering, problem resolution, and all areas of customer service- Follow up with customers to ensure satisfaction- Place and distribute orders

- Build strong relationships with stakeholders- Multitask in a fast-paced environment- Manage and oversee daily operations for 32- 40 students per year; maintain calendar and schedule- Design and implement best practices- Communicate measurable goals, priorities, and requirements to stakeholders- Monitor stakeholder success to assess and mitigate risk- Regular oral and written communication with all stakeholders using multiple formats and applications- Manage e-mail, incoming calls, and address questions, responding to issues within a 24 hour period- Enter and analyze data and trends to define scope and sequence of needs; maintain reports- Quickly learn and implement new technologies and SaaS applications - Handle confidential information- Participate in Professional Development opportunities

- Communicated daily with approximately 60 stakeholders - Supported navigation of the Virtual Learning Academy Learning Management System (LMS) curriculum and acted as liaison to problem solve any issues - Assessed work and provided feedback - Insured stakeholders stayed on track to meet goals – assessed and managed risk- Supplemented curriculum by curating resources and utilizing various SaaS applications- Presented weekly instruction through video conferencing- Created how-to videos using screen sharing software

- Provided literacy intervention- whole class, small group, and individual - Administered multiple assessments and collaborated with teachers and principal to identify at risk students- Presented informational meetings to the 64 prospective students' families; incorporated testimonies from parent advocates- Collaborated with Public Library for Family Literacy Nights

- Long-term kindergarten substitute teacher (5 months) and one school year as a Transitional 1st Grade teacher.- Carried out all teaching responsibilities for a kindergarten classroom for the remainder of the school year during an unplanned absence- Responsible for all lesson planning, assessing, intervention, reporting grades, as well as all other teacher duties - Asked to return to the district the following school year as a Transitional First Grade teacher