Serve as the first point of contact for daily coordinator activities for Recruiting as well as the Subject Matter Expert (SME) in areas, including on-boarding, new hire processing, and other related activities• Partner with HR, Recruiters, and Business managers, to successfully manage recruiting initiatives• Assist multiple geographically dispersed Recruiters and/or Recruiting Managers• Assist Recruiters with generating ad hoc reports, as needed and maintaining information within Applicant Tracking Systems (e.g. Taleo) and other Human Resource Information Systems (HRIS)• Interact with various levels of candidates, Human Resources (HR), and managers to schedule interviews and ensure a successful on-boarding experience• Interact with internal resources and outside vendors regarding pre-employment requirements, generate internal and external offer letter, and arrange accommodations and transportation for remote candidates• Complete HR System transactions, such as entering new employee data, processing job and payroll changes and ensuring compliance with all established guidelines• Perform work in compliance with applicable regulations pertaining to immigration and work authorization• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.• Experienced with Human Resources policies and practices preferred• Basic knowledge of the organization, the business, and its policies• Responsible for assisting in the execution and delivery of recruitment activities in coordination with the Human Resources team. Participated in various recruitment initiatives in support of the overall business strategy.

• Assumes ownership for cases assigned, and monitors the status and progress of escalated items in the case management system. Updates other systems as required.• Resolve complex employee, manager, and HR inquiries and requests that are escalated mainly through Tier 1 regarding employee master data, new hire, promotion, demotion, transfer, separation, compensation, mass data changes, and leaves of absence. HR Administration Specialists will also handle complex inquiries and requests regarding creating and maintaining organization units, jobs, positions, and tasks in SAP HR Organization Management(OM)• Work closely with Corporate America to ensure payroll systems align accordingly with Coca-Cola Refreshments. • Process sync reporting on a daily basis to analyze errors and makes correction accordingly. • Provides reporting/data when needed to Corporate America for new hire employees and current employees. • Complete Internal Master Data Audit processing • Assumes responsibilities for Command Center-LCCNA employees • Processed Manual Hires • Assumes responsibilities for Fulfillment Master Data• Conduct daily/weekly reporting/audits. • Process corrections from reporting/audits. • Creating severance packages, including calculating severance amounts and creating the packages then processing separation packages for associates upon the exit dates. This could be based on performance or job elimination/reduction in force. Packages could be for either U.S. or Canadian associates. • Work with Human Resource Business Partners to identify potentially impacted groups or associates who may be impacted by reorganizations, reductions in force initiatives.• Receiving and processing PIEL (Potentially Impacted Employee Lists) requests for JE/RIF (Job Elimination/Reduction in Force), and MIA (Multiple Impacted Associates), initiatives. Which includes, but not limited to: Generated People and Position Spreadsheets (PPS); OWBPA; Cobra Submission

Responsible for the accurate resolution of employee and manager inquiries and as well as third parties requests that are escalated via phone, email, the HR portal, or other access channels.•Use materials for 'How To' questions using scripts, FAQ's, and desk top procedures without deviation, promptly resolving upon first call/contact.•Maintain professionalism and customer-focused approach when handling customer inquiries. Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information. Ensure quality customer experience by communicating empathy to de-escalate difficult situations.•Demonstrate excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.•Assist in other department to ensure proper handling of service level agreements. Such as ER(Blitz Project)•Verified errors in resources provided such as CCS, DTPs, and FAQs.

• Contact customers new to Coca-Cola and to the Customer Development Center to ensure their account information is accurate and is set up correctly as well as advise them of the ordering procedures and guidelines. • Resolve customer’s concerns and objections as they transition from Face-to-Face Sales to Tele-Sell. • Established positive customer service relationship between our customers and the Customer Development Center. • Contact customers for specific information and surveys.

• Responsible for calling existing customers to get their beverage orders, and handling routine customer service inquiries, and to update computerized data entry systems as necessary.• Responsible for maintaining and growing cold drink sales through telecommunications with existing customers.• Handled approximately 90-200 calls per day and accurately processes related transactions• Applied technical and professional job knowledge to evaluate customer concerns and accurately inputs requests for product orders, equipment service, or other support activities• Follow operational procedures by adhering to an assigned schedule• Displays dependability by being punctual and achieves an appropriate level of attendance