Stephanie Richey Email and Phone Number

Secretary to the Recruiting Flight Chief over the greater Cleveland area. ● Helped to manage over 15 recruiter calendars, logs, and daily documentations. ● Created several MFR’s, documents, and trackers to relieve my Flight Chief’s workload. ● Preformed credit checks on applicants weekly. ● Ordered supplies, literature, and SPI’s as recruiters needed. ● Organized holiday parties, going away parties, and Flight morale events.

Participated in child development conferences with parents and staff ● Assisted in planning, coordinating and conducting activities for program participants ● Accountable for the whereabouts and safety of children and youth ● Responsible for daily schedule adherence ● Attended to the physical needs of the children/youth ● Organized educational lesson plans for daily use ● Set milestone goals for the children’s cognitive and physical growth ● Participated in program evaluations using designated instruments ● Ensured compliance with policies and regulations applicable to Air Force programs.

Assisted Physicians by responding to telephone and written inquiries promptly ● Conducted research regarding pre­cert requirements, exclusions to policies, and CPT codes needing reviewed ● Handled eligibility calls for individually purchased policies ● Provided excellent customer service in difficult medical situations ● Used my knowledge of medical terminology and anatomy to make accurate quotes for in regards to the procedure being performed. ● During policy change season provided much needed additional overtime for supervisors

Helped members with all financial needs ● Balanced ATMs and Vaults at Malmstrom AFB branch daily ● Solely operated branch as supervisor needed ● Assisted in member loan services ● Trained in various computer systems for check balancing, shared branching, and account set­ups

Managed customer concerns with priority shipments and self ­shipments ● Handled corrections to time sensitive shipping needs ● Set up correspondence for effective relay to dock workers and supervisors ● Quoted various shipment pricing and scheduling ● Researched and tracked down whereabouts of misplaced shipments ● Trained in multiple processing systems and quickly acclimated to pulling 6 screens to promptly and accurately relay information.