> Focus on HR, Performance, Recruiting, Learning, Compensation, Succession applications> Lead the successful implementations of complex HR software solutions ensuring on-time delivery and high customer satisfaction> Collaborate with cross-functional teams including project managers, advisors, sales and PR/Time consultants to gather requirements and design customized solutions> Provide expert guidance to clients on best practices for system configuration, employee data migration, and process optimization> Deliver engaging training sessions to client administrators to ensure familiarity with system functionalities and navigation to guarantee readiness for post live support> Develop process improvements to level internal resources to increase productivity> Utilize AI-driven tools to optimize implementation processes and enhance client experience and communication

> Focus on Performance, Learning, Compensation, 360/Peer Review and Succession Planning applications> Acted as a primary point of contact for clients throughout the implementation lifecycle, addressing concerns promptly and maintaining strong relationships> Developed written and video training for client administrators> Conducted thorough analysis of client business processes to identify areas for improvement and recommend appropriate system enhancements> Served as a subject-matter expert for Support Specialists and cross-module consultants

> Provide Tier II support, via phone and email, to Ascentis TMS clients regarding product functionality and software issues> Use high level product knowledge to analyze client requests (ie. need for training on system processes, recognize configuration opportunities to best meet client needs, identify and troubleshoot system issues and escalate when needed)> Collaborate with Intake, Product Specialists, Professional Services, QA and Development teams to ensure client needs and escalated issues are met and resolved quickly and efficiently > Lead individual client trainings by Zoom, phone, webinar or the creation of written documentation as needed> Special projects including UI updates, hosting product webinars, updating client facing documentation and TMS Intake Training