Stephanie Riker Email & Phone Number

Chicago, Illinois, United States

• Managed operations across six locations, overseeing all aspects of talent acquisition, hiring, training, performance management, and staff supervision, resulting in peak team performance.
• Analyzed financial performance, budgeting, and sales data for all stores while handling merchandising, facilities management, marketing, and branding to drive enhanced performance metrics.
• Implemented process improvements that streamlined daily operations, increasing efficiency and maintaining high-quality standards.
• Applied exceptional communication and conflict resolution skills to promptly address and resolve client issues, ensuring high customer satisfaction and building long-term business relationships.

Chicago, Illinois, United States

• Provided leadership and direction, strategically overseeing a retail store territory encompassing both direct and indirect partners to ensure communication of key messaging, business changes, and Verizon initiatives.
• Led a cross-functional team across 37 direct and indirect locations with five General Managers and one Indirect Account Manager in addition to dotted line responsibility reaching 60 employees.
• Developed a high-performance team environment to deliver leading sales results, working closely with direct reports to foster leadership qualities and motivate a culture of collaboration and curiosity.
• Drove engagement and brand representation within the community, visiting stores virtually and in person and leading a core team to devise processes that scaled nationally to elevate efficient operations.

Chicago, Illinois, United States

• Directed operations for eight locations and managed talent acquisition, hiring, training, performance management, and staff supervision; ultimately motivated teams to perform at peak levels.
• Evaluated financial, budgeting, and sales reporting for all retail stores while also overseeing merchandising, facilities management, marketing, and branding initiatives to elevate performance metrics.
• Streamlined daily operations with process improvements to bolster efficiency without sacrificing quality.
• Leveraged exemplary communication and conflict resolution abilities to research and resolve client issues in a timely manner to uphold satisfaction and long-term business opportunities.

Schererville, Indiana, United States

• Aided the District Sales Manager with district meetings, events, performance, reporting, and conference calls to evaluate and optimize team performance across identified areas for improvement.
• Recognized as the lead in IL and WI for Basic to Smartphone conversion and Tablet percentages.