Stephanie Ritz Email & Phone Number

Bonita Springs, Fl

Helping corporate professionals start and grow their coaching or consulting business alongside their 9-5 so they can pursue their passion and create an additional source of income while in their current career. Founder & Chief Business Consultant, Stephanie Ritz, has synthesized her extensive business experience with years of training to create a signature consulting and coaching process. Combining the best practices of mindset coaching, mentorship, and business strategy to provide corporate professionals with a uniquely empowering experience of clarity and an actionable plan that paves the way for creating an online business alongside their current job.We believe the best coaches can back up real-life experience with trusted credentials, which is why Stephanie built her coaching career on her hard-earned insights and training as a Certified Coach and NLP Master Practitioner.

• Plan and oversee execution of multi-faceted sourcing and recruitment strategies • Implementation of new clients including; the oversight of software integration, finance expectations, onboarding of existing employees, recruitment, transition training• Secure annual contract renewals within my assigned territory • Revitalize “in-jeopardy” accounts by creating personalized service plan with consistent follow up to ensure accountability• Maintain positive customer relationships by working 1:1 with managers to establish a rotation schedule and touchpoints, implementing 24-hr. response time, and mediating issues• Develop and implement formalized and client-tailored strategy to reach revenue goals via metric based analysis• Oversee relationship managers and dispersed teams, conduct on-site team visits, establish metrics to evaluate performance, and provide strategic recommendations for continual improvement

Bucks County

Recruited by former CEO to support the opening of a new branch of Meridian Bank. Hired to manage client outreach and provide operational support.

• Designed bank-wide customer service and customer experience; led continuing process improvements that focused on customer journey, not just “next steps,” to ensure an excellent customer service experience.• Key player in the creation and development of a culture- and customer-focused new hire orientation allowing new employees to deeply understand company’s core values and mission; managed HR process of interviewing, hiring, performance management, and mentoring• Manage day-to-day remote delivery of E-service channels - online & mobile banking, bill pay, and remote deposit capture• Reduced time and travel expenses by developing and implementing strategic goals for continued growth including revamping process for installing remote deposit machines while keeping it customer-friendly. • Trained staff on cross-selling initiative - coached on listening for cross-selling ques and navigating those conversations

Bachelor Of Arts (B.A.), Communications

I graduated with a degree in communications from Temple’s JPRA (Journalism, Public Relations & Advertising) program with an emphasis.

Certification, Company Culture, Leadership, Best-In-Class Service

 Legendary Service at the Ritz Carlton  “Radar on-Antenna Up”: The Ritz-Carlton Method of Fulfilling Unexpressed Wishes and Needs

Certification, Leadership

This year long course provided by The Leaders Edge/Leaders by Design is designed to educate women on the principles and skills that will.

Banking

This program is designed for emerging leaders in banking to focus on four primary areas: leadership, sales and marketing, bank environment.