Performed office duties in a courteous, professional manner. Office duties include answering phones, greeting clients, ordering supplies, setting attorney appointments, transcribing dictation, maintaining electronic and hard-copy files.Assisted all aspects of real estate transactions, pre- and post-closing, including title clearing, document drafting, and settlement procedures.Drafted wills, powers of attorney, immigration forms, and various other legal documents.Assisted with the preparation and e-filing of civil litigation documents.

Assisted in all areas of administrative work including data entry, receptionist duties, customer service, file organization and research. Performed accounts receivable duties including collection calls, invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Increased office organization by developing more efficient filing/documenting system and interoffice communication. Audited new customer accounts to verify understanding of product and services. Consistently achieved highest collection of customer payment information, converting 80% of pay-by-invoice customers to prepaid or auto-pay accounts. Maintained compliance with PCI standards to ensure complete security of confidential customer information.