Responsible for Project Management of client investment, specifically around F&B tech integration throughout The O2 Arena. Building relationships with the client and meeting all relevant operational needs. A strategic oversight of logistics, retail operations, and compliance within The O2 Arena. Direct leadership of three Head’s Of Department.

Area Manager for London. Fully accountable for the leadership, development and motivation of a team of 18 General Managers. Coaching to deliver a balanced scorecard with a strong profit conversion, high operational standards and providing opportunities to progress through our career pathway. Committed to driving operational excellence, creativity whilst developing engaged and motivated teams.

Ran an exciting key rebranding/investment in London Bridge.• Achieved joint top score on 'Aspirations +' our company Area Manager Development Programme sign off • ROI of 116% in year 1• Final Balanced Scorecard number 1/750 sites• Supporting Area Manager with various duties• Supporting two other major investments• Running a Divisional Recruitment Project • Supporting company wide MIT Recruitment Project• Supporting Employee Relations in chairing London cases

During a 1 year secondment to our support centre I was tasked with managing a companywide Customer Service Project which was designed to inspire authentic customer experience interactions. Key responsibilities: • Scope• Project Management• Full budget accountability• Communication• Measurement• Leadership• Negotiation• Risk management

• Awarded rising star award in company ‘Aspirations Programme’• Proactively managing London City Public Houses• Achieving 12/12 balanced scorecards in both sites• Deputising for Area Manager• Undertaking Health and Safety audits for other sites• Support Area Manager in the day to day running of the area

• Developing and implementing the companies first stock initiative across a division of 100+ sites• Professional managing a business with a final turnover in excess of 1 million • Growing the site profitability by £200k• Holding coaching workshops for other General Managers• Mentored and coached 5 Deputy Managers to internal General Manager appointments