Stephanie Sutton Email & Phone Number

Sheldon, Iowa, United States

• Manage logistics of over 150+ company vehicles and trailers, coordinating maintenance scheduling, drivers training and assignment, and vehicle dispatch enhancing operational readiness for mission-critical transport
• Supervise a team of 20+ drivers and support staff, improving fleet response time by 20% and reducing maintenance-related downtime by 10% through proactive training and oversight
• Oversee vehicle management for parts and supplies reducing shortages by implementing new tracking methods
• Spearhead support to the staff; effectively managing clerical responsibilities, including data collection, reports and computer records through use of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)
• Deliver problem-solving abilities and high quality customer service for general and complex inquiries
• Assists in the formulation of administrative policies procedures for vehicle movement operations within the company

Johnston, Iowa, United States

• Supervises a diverse team of 61 personnel who are directly responsible for the development and response coordination for over 9,000 members of the Iowa National Guard
• Collaborates with Joint Operations Center Director and Headquarters Director to establish, communicate, and maintain training goals for domestic response operations within the State of Iowa
• Route phone and emails to the appropriate staff, maintaining accuracy of notes and limiting communication errors
• Spearhead support to the staff; effectively managing clerical responsibilities, including data collection, reports and computer records through use of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook)
• Deliver problem-solving abilities and high quality customer service for general and complex inquiries
• Assists in the formulation of administrative policies procedures for the Joint Operations Center staff teams

Waterloo, Iowa, United States

• Regularly performed responsibilities above job level to oversee success of 30 personnel and uphold senior leadership orders. Managed on-the-job training and supervision of 20 personnel, and maintained hands-on.
• Created and administered inventory checks and submitted appropriate forms for delivery coordination to achieve accurate delivery and pickup of supplies maintaining a 100% working environment
• Administered and maintained reports for personnel records of career tracking to assess strengths and weaknesses for career progression for 20 personnel
• Successfully followed and implemented written risk and compliance policies, ensuring adherence to standards and procedures.
• Streamlined workflow processes to maintain adequate staffing for effective response to fluctuating workloads of performing routine operational needs and tasking of training for 80 additional company members

Baghdad, Baghdad Governorate, Iraq

• Operation Inherent Resolve
• Orchestrated the movement of over 250,000lbs of cargo and over 6,000 personnel via 1,100 rotary flights to 8 different locations over 8 months ensuring seamless logistical operations
• Responded to a wide range of questions and complains regarding operation processes and work, delivering exemplary service and enhancing customer satisfaction
• Forecasted supplies and provisions, ensuring timely ordering and maintenance of office equipment increasing productivity of team by 60%
• Demonstrated proactive and self-directed work ethic by effectively managing tasks and responsibilities in the absence of supervisors, streamlining operations and ensuring continuity of operations

• Conduct engagements with Air Force Security Forces personnel, providing realistic training scenarios to enhance readiness and response capabilities.
• Utilized advanced role-play and tactical training techniques that increase situational awareness among Security Forces trainees, preparing them for high-stakes scenarios with enhanced decision-making skills
• Execute threat scenarios that challenge over 300 personnel monthly, improving their ability to detect, respond to, and neutralize potential threats in real-world settings
• Develop hostile scenarios for over 20 training operation requirements, enhancing Security Forces' adaptability to real-world combat environment
• Collaborate with training officers to implement tailored debrief sessions after each exercise, contributing to a 30% increase in trainee performance based on feedback integration

• Ensured a safe and professional working environment for all clients and staff by delivering friendly and welcoming atmosphere
• Greeted and aided over 100 visitors per week and routed 50 incoming calls per day, increasing overall customer satisfaction ratings
• Trained and screened 2 new employees, reducing on boarding time by 25% and improving team efficiency by 50% when assisting client correspondence
• Fulfilled cash and card transactions totaling over $1000 weekly for sales on products; verifying all financial reporting is accurate daily for deposits
• Processed and annotated all membership changes for 2 departments, answering complaints and questions with professionalism and respect and updating calendars in database

Klamath Falls Oregon

• Responsible for maintaining a safe and friendly environment. Conducted on-the-job training and supervision of employees enhancing professional accountability in workplace.
• Followed up overdue payments and payment collections from clients to establish high-quality cash flow improving turnaround of products consumed by 50%
• Submitted cash and check deposits and generated cash receipts to record money received and maintained records of refunds
• Strengthened merchandising and promotional strategies dedicated to drive customer engagement and boost sales with engaging promotions
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers and obtained reconciliations between customers and team members

Sheldon, Iowa, United States

• Managed the receiving, handling, and movement of equipment while ensuring compliance of safety regulations
• Aided in administrative clerical support in the development of special projects, improving processes for teams
• Demonstrated and supervised complicated tasks to aid in increasing job skill readiness in order to decrease work-related injuries of personnel in transportation company
• Drove reports preparations by assisting supervisors with clear and concise information utilizing office machinery
• Prioritized tasks to team personnel according to company requirements and section strengths in order to improve team cohesion and build effective working relationships

Audubon, Iowa, United States

• Responsible for mentorship of 8 soldiers. Handled administrative requirements delegated to maintain records and submit personnel reviews.
• Provided evaluations for training tasks to ensure relevancy of training.
• Conducted assessments for soldiers requesting support in health and fitness goals.
• Managed extra recreational programs to maintain and improve morale and welfare of soldiers
• Inspected all equipment and cargo to ensure security of movement

Sheldon, Iowa, United States

• Operated all wheel vehicles and equipment over varied terrain and roadways.
• Managed loaded, unload, and oversaw the safety of personnel being transported
• Prepared and checked proper loading and unloading of cargo on vehicles and trailers.
• Logged vehicle mileage and fuel cost and submitted reports to supervisors
• Disseminated information to all soldiers as received and ensured readiness for all missions.
• Maintained proper accountability of all sensitive items

Paktia Province, Afghanistan

• Operation Enduring Freedom
• Supported security operations by conducting door-to-door and vehicle search and seizures, successfully identifying hidden weapons and hostile materials, significantly contributing to operational safety
• Facilitated key leader engagement meetings in Paktia Province of Afghanistan alongside leadership, specifically conducting interviews with local females which lead to identification of cache post near the base
• Operated multiple Mine Resistant Ambush Vehicles (MRAP) including the LMTV over varied terrain and roadways while maintaining communications and movements without assistance while personnel were dismounted

• Managed monetary transactions and financial reports, implementing monitoring strategies during business hours to proactively forecast supply shortages and address organizational need
• Drove the training of new employees, imparting knowledge of company policies and procedures and refining their skills to collaborate with team workspace and company needs
• Strengthened customer interactions during peak seasonal sales, not only extending warm greetings but also skillfully promoting products to drive increased sales and customer engagement
• Adhered to company system of sorting, labeling and dating merchandize, preventing expirations and minimizing product losses, ensuring the delivery of high-quality goods to customers
• Demonstrated a commitment to customer satisfaction by quickly correcting order and product mistakes, offering valuable assistance to customers with refunds, which fostered a positive working customer experience

• Self-employed motivated to distributed product samples and literature that detailed products, and demonstrated use of products to potential customers.
• Secured strong customer relationships through effective communication and problem resolution techniques increasing repeat customers by 20%
• Performed data entry functions including entering new customer information, resolved accounting and tracking documentation discrepancies into personal tracking database
• Tracked expenses and finance transactions to update balance sheets with accurate, current information improving personal record accounting procedures by 40%
• Analyzed customer feedback to identify areas of improvement in services received by conducting surveys

Sioux Falls, South Dakota Area

• Intern at an agility and accelerations facility. Provided knowledge based on degree to help facilitate training athletes and program analysis for clients. Performed general administrative tasks, such as keeping.
• Administered fitness assessments intended to keep participants in tune with the needs of their bodies.
• Taught and demonstrated use of stretches and training equipment, such as the speed treadmill, agility floor and weight machines.
• Monitored participants’ progress and adapted programs as needed by accommodating different levels of fitness.
• Observed participants and informed them of corrective measures necessary for skill improvement

Cum Laude Bachelor Of Science (Bs)

Basic Education