Stephanie Ruth Email & Phone Number

Assistant Manager handling all related Escrow servicing and Residential Mortgage boarding on FiServ and MSP. Decrease company’s operational cost with keeping track of big picture and identifying potential areas of improvement. • Maintain Escrow related servicing for Commercial, Consumer, and Residential Loans on FiServ and Signature including tax services, insurance services, Mortgage Insurance, escrow analysis, and other escrow services• Managing and assisting team with boarding of new loans from Encompass to FiServ• Project leader with conversion from FiServ to MSP, • Developed employees with career development, potential concerns, and day-to-day HR activities

WSP USA, Lancaster, PA November 2019 – CurrentPayroll Coordinator Payroll Coordinator handling all related payroll functions such as maintaining new hires and terms, processing payroll, processing payroll adjustments including taxes, and overseeing necessary requirements for the company.• Create and load payroll data batches using ADP for bi-weekly or weekly runs including expats• Perform a variety of general administrative support work; establish and maintain payroll files such as new hires and terms into Pro and Oracle• Assist employees with tax questions, forms, and adjustments• Handle payroll questions including time adjustments, direct deposits, and resolve issues that arise

My main responsibilities include on/off boarding processing and the processing of weekly/biweekly payroll.

Quakertown, Pennsylvania

Sales Trainer with third party labor assisted with developing teams and evaluating sales performance. Increased company’s profit by developing by conducting sales trainings, assisting sales managers with recruiting, hiring, and conflict resolution, developed training material, and offered feedback to employees.• Assisted third party labor with on-boarding new hires advising on employee relations and sales development• Provided staffing strategies for third party labor including recruitment, interviews, and determining skill sets needed for job roles• Partnered with third party labor to identify operations compliance and CPNI concerns, providing counsel and support solutions• Managed complex account issues and resolutions resulting in 83.6% customer experience • Developed and conducted trainings with employee practices for third party labor resulting in sales growth of 115% to budget in 2017 and 125% in 2018• Won top performer Winner’s Circle 2017

Pennsylvania

Successful general manager, skilled in leading others to meet deadlines and business goals. Trusted leader with a history of improving employee morale and increasing productivity. Skilled working with on-site HR team with staffing strategies and business strategies. Proven ability to motivate and guide employees in the right direction for career growth.• Worked with on-site HR for recruiting, interviewing candidates, making job offers, and other staffing needs. • Completed on-boarding of new hires including paperwork through Kronos and Peoplesoft.• Counsel employees on career development, potential concerns and day to day inquires or HR related manner by reading/understood and implemented HR policies. Then followed HR guidelines/policies on employees for development and growth.• Promoted positive employee relations while delivering sales objectives• Achieved 2015 Excellence in Leadership Award - award given to managers that go above and beyond

Assisted General Manager with developing, training, motivating, and coaching sales team to produce desired high-performance results. Primarily responsible for operations and store procedures. • 2008 and 2009 Philadelphia Tri-State Leading Woman’s Award

Primarily responsible for inventory generalist role including inventory functions, cash reconciliation, customer facing transactions and general office duties. Not limited to maintaining proper inventory levels, orders, receiving and transfers of store inventoryCreated Customer Workshops

Front line employee providing useful information to customers, supporting sales, and answering inquiries. Ensured customers are satisfied with products and services.

Bachelor Of Business Administration - Bba, Human Resources Management And Services

Graduated

Associate'S Degree, Business Administration And Management, General, 3.81