With over 22 years of work experience in customer success, account management, and software as a service (SaaS), I am a self-employed customer success expert who helps SaaS companies grow and retain their client accounts. I recently served as the VP of Customer Success at Whisp.IO, a SaaS platform that enables customers to grow their client base through leading edge "no form fill" lead capture. There, I led the customer success team, managed key accounts, and implemented strategies to increase customer satisfaction, retention, and loyalty. Previously, I was the Professional Services Manager at ListenTrust, a SaaS company that provides call center solutions for businesses. I oversaw the delivery of professional services, such as training, consulting, and support, to ensure the successful adoption and usage of the SaaS products. I also worked as an Account Executive at SingleComm, a SaaS company that offers omnichannel contact center software. I was responsible for successfully onboarding new clients and building long-term relationships with clients, vendors and partners. I have strong skills in customer support, account management, client accounts, and SaaS. I am passionate about helping companies achieve their goals and provide value to their customers and am looking for an opportunity to join a dynamic and innovative SaaS company that shares my vision and values of customer success, collaboration, and excellence.