Stephanie Sanchez Email & Phone Number

Remote

• Responsible for coordinating the successful delivery of products to our Customers. • Responsible for planning each project in order to accomplish its goals or produce the products required within constraints such as time, cost and agreed quality standards. • Continuously monitor progress in terms of the status of the plan and the budget and report back to management via weekly or other progress reporting and by organizing and managing status meetings and regular communications• Anticipating and catch deviations from a plan and keep all participants and stakeholders informed.• Identifying, logging, analyzing and managing potential and actual issues and risks, taking corrective action by tackling day-to-day issues head on and reviewing how more serious issues and risks might impact scope, schedule, quality and cost.• Identifying where and when management of issues and risks or accommodating altered requirements will involve extra time or extra resources and where efficiencies can be made.• Identify the need for resources, and take on the management of daily tasks and project responsibilities in relation to the resources available to the project. • Create and use spreadsheets or other appropriate tools to manage time and tasks.• Bringing the project to a close, which will include creating an end of project report or evaluation document, holding ‘sunset’ meetings and activities, and capturing and using relevant lessons learned.• Understand the technology being used in order to understand and question requests coming from specialists /technical staff and to evaluate what is reasonable or possible.• Responsible for the project’s commitment to quality and may need to call on specialists to assist in creating or assessing quality standards.• Generate many types of documents, including requirement specifications, statements of work, schedules, project reports, communication (email) records, meeting agendas, minutes and status reports.

• Manage vendors and form strategic partnerships for custom products, services or outsourcing functions. • Regular measurement and data monitoring. Evaluate and monitor contracts to ensure vendors comply with contractual terms and conditions.• Maintain and review documentation including records of purchase items, costs, deliveries and inventories and services rendered.• Responsible for authoring contract documents including statements of work and service level exhibits.• Responsible for troubleshooting all vendor problems and ensure problem resolution is achieved without compromising the relationship with vendors and company customers.

• Supervise a team of 15 representatives. Conduct routine remote observations, feedback and analysis sessions of direct reports performance on a weekly basis.• Timecard approval and review daily.• FLDOC management and account balance for inmates incarcerated at a state detention facility.• Monitor and the inspection of Money Order data entry processed by my immediate team members. • Receipt of call escalations from customers for follow-up and resolution.

• Assistant to supervisor to help manage a team of 15 representatives. Conduct routine remote observations, feedback and analysis sessions of direct reports performance on a weekly basis.• Call escalation takeover of customer concerns regarding inmate balances, transfers, emails and account creation.

• Daily monitoring of inmate account management. Role included closing out help desk tickets for music, emails, log-in issues and bank transfer confirmations.• Researched issues reported by Inmates with the purpose of achieving resolution. Occasionally answer calls received into the Customer Service queue.• Professionally communicated resolutions, instructions and/or information to Inmates. Assisted Inmates with all account related issues.

• Increased customer satisfaction results and efficiency by conducting observations of call interactions of more than 160 observations monthly based on overall customer service experience. • Documented and conducted evaluations of management operations which helped increase corporate contracts with current and potential vendor facilities totaling to 27 vendors in the United States.

Miami/Fort Lauderdale Area

• Provide lead worker supervision over other parking enforcement specialists by issuing daily assignments and providing assistance concerning unusual or difficult parking enforcement activities.• Ensure that parking areas throughout the City are adequately patrolled and that parking enforcement specialists are kept apprised of ordinance changes, special events, traffic diversions and special events.• Resolve customer complaints and responds to questions from the public.• Keeping abreast with trends and changes in parking technology and make recommendations to improve methods and systems.• Assist management with audits of parking enforcement related activities.• Assist with the preparation of management reports related to enforcement performance, customer complaints and resolution, budget targets, and other reports as requested by Department.

City Of Fort Lauderdale Transportation & Mobility

• Routine work in the enforcement of parking regulations.• Patrol an assigned area in a vehicle or on foot as needed, inspect for violations of meters and other parking violations, and issue traffic summonses to violators.• Issues citations for expired meters, improper use of specially designated or timed zones or lots, improper parking such as parking in crosswalks or other sidewalks, expired registration, improperly licensed vehicles, improperly parked motorcycles, parking in preferential areas, and related violations.• Complete data required for citations including but not limited to code sections violated, time, date and location of offense, vehicle license plate number and/or vehicle identification number.• Answer a wide variety of questions from the public regarding parking and related traffic laws, location of public buildings, parks, municipal facilities, and other points of interest; interacts with hostile and irate parking violators; responds to complaints from the public.• Tag and/or report malfunctioning parking meters, faded paint on curbs, vandalized signs, and other obstacles that may impede enforcement or hinder the public from understanding and obeying the law.• Provide traffic control when assigned or as necessary.• Notify police of incidents involving abusive behavior by the public.

Associates In Science, Crime Scene Technology

A.A, Police Academy

State of Florida Officer Certification Associate in Arts - Criminal Justice

Bachleor Of Arts, Criminal Justice

Associates Of Arts, Criminal Justice