Stephanie Sanchez Email & Phone Number

Rota, Al, Es

San Antonio, Texas, United States

Verify medical insurance eligibility, benefits, and network status for incoming patients online and via phone for Home Health and Home Infusion Therapy services.❖ Verify patient’s insurance plans and benefits through all major and minor medical insurance companies including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, and various medical groups and IPAs throughout California.❖ Provide accurate co-pays using HCN360 and billing grids with contracted providers for various infusion therapies.❖ Ensure network/contract status with insurance protocols including Ancillary filing rules, Bluecarding, LOAs, HMO, EPO, and Exchange plans.

Sacramento, California, United States

Verify insurance eligibility and benefits for incoming patients online and via phone in a high volume practice.* Obtain and input insurance breakdowns for new patients. Utilize Trojan Professional Services to add and update new insurance plans into Dentrix.* Audit accuracy of incoming patients files including patient information, insurance data, annual maximum and deductibles, coverage tables, and treatment plans.* Update patient notes for each upcoming appointment to include treatment frequencies, eligibility, and coinsurance to ensure patient care coordinators can provide accurate treatment costs.* Verified over 500 patients per month with an error rate under 1% for over 6 consecutive months.

Sacramento, California, United States

Make outgoing and answer incoming calls from potential and current patients to schedule appointments and answer questions in a high volume practice.* Helped train new call center team members on multi-line phone operation, phone scripting, and scheduling utilizing Econnexis, Weave, Blue Note, and Dentrix systems.* Cross-trained in patient care coordinating to read treatment plans, provide cost and insurance information, eligibility, send referrals, and take payments.* Helped to maintain a full schedule for an office with 6 doctors and 8 hygienists including adding production and moving appointments to maximize time and daily operations. Contributed to the practices yearly goal ending 2020 with 1960 new patients for the year.

Sacramento, California, United States

Manage all food operations including food and beverage freight, vendor partnerships, and maintaining food safety.* On-boarded new food specialty teams. Identified, trained, and developed the team responsible for all incoming freight for food including dry market goods and refrigerated and frozen.* Maintained partnerships with over 20 vendors including building new relationships with local vendors to bring in locally relevant products to drive store sales.* Helped to develop team member talent in multiple work centers, including cross-training, performance plans, and identifying individuals strengths and weaknesses and developing their skills accordingly.Drove a 44% comp in the Food and Beverage department of a 55 million dollar a year store.

Folsom, California

Responsible for overseeing all inbound and outbound processes with a team of over 50 team members.* Assess workload, staffing, and scheduling based on incoming freight trends. Utilized headquarters predictions, seasonal events and holidays, and adapted the freight process accordingly multiple times a year.* Focus on operational efficiency and identifying any performance or operational gaps by implementing work center specific routines and performance follow-up from the leadership team.* On-boarded new Ship from Store process, including designating a team, training all executive leadership, team leaders, and members on new technology, troubleshooting, and reporting. Primary point of contact for any problem solving and conflict resolution within the store.*Utilized myTime and Kronos in order to write efficient schedules for 3 work centers including inbound replenishment, backroom, and fulfillment team.