Oversee Talent Acquisition teams that are responsible for the recruitment lifecycle for positions supporting our healthcare, telecommunications, retail, education, and other verticals with current and future client needs. Develop innovative and strategic ways to improve the on-time hiring performance and candidate experience. Prepare, review, monitor and negotiate recruitment budget internally and with vendors. Assist and oversee hiring for support staff positions within the organization.

Oversee Human Resources and Talent Acquisition teams that are responsible for the recruitment lifecycle and supporting employees supporting our healthcare, telecommunications, retail, education, and other verticals with current and future client needs. Develop innovative and strategic ways to improve the on-time hiring performance and candidate experience. Prepare, review, monitor and negotiate recruitment budget internally and with vendors. Assist and oversee hiring for support staff positions within the organization.

Lead and manage teams that are responsible for the recruitment of healthcare, telecommunications/chat support, retail industries to support client needs. Develop innovative ways of recruiting in a seasonal (volatile or tourist) market. Trained and onboarded new Talent Acquisition Managers.

Develops recruiting sourcing and retention strategies to support the talent needs of the organization. Partners with leadership and recruiting team to identify and remove obstacles related to filling open positions. Manages Receptionist and Associate Recruiter by providing leadership, direction and mentoring. Driving results to ensure we are meeting/exceeding client requirements.

Manages non - exempt & exempt recruiting process including interviews, tests, ranks and selects candidates; checks references; negotiates employment offers; coordinates relocations; manages background check/drug screening process; and conducts orientation/induction and introductory trainingResponsible for public relations as well as branding and marketing of the company in the local community. Responsible for public relations as well as branding and marketing of the company in the local community. Responsible for public relations as well as branding and marketing of the company in the local community. Prepares and administers non-exempt & exempt-level offer letters. Skills & Abilities • Knowledge of Federal, State and Provincial laws regarding HR issues and employment • Knowledge of employment, staffing and selection practices. • Skill in establishing and maintaining effective working relationships with internal customers, external vendors, and Senior Management. • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations and write reports and business correspondence. • Ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, clients, customers and the general public. • Ability to speak effectively before groups of customers or employees of the organization and to facilitate group discussions and serve as project lead as appropriate. • Ability to plan own work, pay close attention to detail and handle multiple priorities. • Ability to effectively market and promote STARTEK in communities served. • Ability to interpret, understand policies and relate them to others.

Managed 18-25 home agents directly and 250+ agents indirectly. Performed weekly coaching sessions to improve and recognize agents for metrics on scorecards. Approve timecards for payroll daily.• Started as a customer service/claims/escalation representative in the company.• Issued corrective actions based on behaviors and policy violations to ensure employee is set up for success.• Assisted HR with unemployment hearings for employees that reported to me.• Ensure department operates efficiently according to client and company measures.• Received awards for highest team quality, 0% variance on monitor audits, and having outstanding binder audits.• Received awards for Top Team Leader for 4 quarters from our client.

Handled calls from other associates, members/providers, and escalation calls. Assisted other associates during transition periods from training to production.Provided excellent customer service on each call.