Stephanie Schriefer Email & Phone Number

Green Cove Springs, Fl, Us

Jacksonville, Florida

• Support Customer Care Management and Consumer and Policy Services by providing assistance to the Customer Care Representatives in accordance with established departmental policies and procedures.• Act as the customer’s advocate via the telephone to ensure the customer’s concerns are addressed• Perform specialized functions and projects in accordance with departmental rules and regulations• Initiate action to cancel or reinstate a policy based on corporate guidelines• Utilize various Citizens systems and maintain a working knowledge of the company policies, procedures and workflows• Gather, organize and exchange information with other areas of the production units to facilitate the resolution of consumer issues• Process underwriting endorsements and/or changes within approved authority level and perform transactions according to latest corporate standards, guidelines and procedures•Complete incoming surveys for policy holders. •Initiate out going calls to policy holders for surveys regarding their satisfaction with the claims. •My metrics are consistently listed as exceptional with an average of 99% for quality assurance per month and 97% of schedule adherence is met.

• Helpdesk consultant • Effectively supported business partner Policy Services with bulk mortgage. • Selected to assist with the Voice of the Customer project to capture feedback from policyholders by way of outgoing and incoming survey calls; managed service level, ensured adequate staffing to assist with call volume, use of access database to capture data, use of oracle to input survey data, participated in Service Recovery planning and responsible for creating project documentation.

• Effectively responded to concerns of internal and external customers. • Took ownership of calls resulting in the resolution

Jacksonville, Florida Area

Maintain approximately 6,460 pre extended bins for NAS Jax, approximate worth of $755,000. Fill rate on pre extended bins constantly maintained 99.9%. Receive material from multiple carriers as well as verifying and certifying proper shipping documents. Verify material integrity using the Department of Defense handbook, inspecting proper dimensions.

Jacksonville, Florida Area

Ran store of 1.8 million dollars. Increased average dollar sale 1.8%, increased units per transaction 5.3% over a years time. Assisted the company in the development of policies and procedures, resulting in being the Loss Prevention correspondent for the north Florida district in 2008. Reduced staff turnover in 2006, benchmarking a record setting improvement in staff retention due to the success of employment development and morale building programs.

Orange Park, Florida

Assisted in running 2.4 million dollar store, sales performance above last year sales for three consecutive years. Reduced store shrink from 6.67% to 1.83% in 12 months. Served on a special task force charged with turing around under performing stores, struggling stores, and contributed to significant improvements in guest satisfaction and sales.

Jacksonville, Florida Area

Promoted to store manager with 12 months of employment. Achieved highest company sales volume three times, highest regional shoplifter apprehension three years. Within four years promoted two assistant managers into store manager and three key holders into assistant managers.