Stephanie Scully Email & Phone Number

Jakarta, Jakarta, Id

Jakarta, Indonesia

I help create strategies to market our latest innovation and product lines.

Seychelles

AVANI Seychelles Barbarons Resort and Spa is an upscale Resort that caters to our guests’ basic daily necessities accompanied with 5 star services. It has a total of 124 exclusive rooms and suites, 3 restaurants and bars, 3 function rooms, a Spa Centre and a fully equipped Gymnasium. It has a total workforce of approximately 150 employees.Being part of the pre-opening team of AVANI Seychelles Barbarons Resort and Spa, I have personally experienced on how it was like to set up a new hotel from scratch. I was in charge of not only recruitment, I was also involve in purchasing goods for the department and liaising with shipping or air freight companies to get the items brought over to Seychelles from different parts of the world. Configuring and training new associates about OPERA, the Unicorn and Phoenix system and implementing standards and procedures were all part of my tasks and responsibilities. Handling Chinese Guest is one of my main roles within the Resort. Being the only person who speaks Chinese dialects within the Resort, I was often involved in meeting Chinese tour agencies to promote the Resort. I am responsibility of overseeing not only the Front Desk but also the Concierge, Bell Desk and the Guest Service Centre (Operators). I have a total of 15 employees reporting to me.

Kuala Lumpur, Malaysia

Shangri-La Hotel Kuala Lumpur is a 5 star city hotel that has a total of 662 exclusive rooms, 5 restaurants and bars, a fully equipped Business Centre and numerous pillar less function rooms. It has a total workforce of approximately 900 employees.As a Duty Manager of Shangri-La Hotel Kuala Lumpur, my role is to not only oversee the operations within the Front Office Department, but to also ensure all the various departments within the hotel are complying to the proper standards and procedures established by the Shangri-La Organization. Handling complaints and ensuring that the guests’ would leave the hotel with a wonderful staying experience. Handling emergency situations and having to make wise and accurate decisions instantly prior to consulting the superiors are also part of the Duty Managers task.

Penang, Malaysia

Rasa Sayang is a 5 star Resort and is one of the most well established resorts in Penang. It has a total of 305 exclusive rooms, 4 restaurants and bars that serves scrumptious food and beverages, a CHI the Spa, Spa Centre and a PAR 3 Executive Golf Course. It has a total workforce of approximately 450 employees.As a Corporate Trainee, I was being exposed to numerous areas within the Front Office Department, mainly focusing on BOST Manager cum Guest History Manager and Duty Manager. As a BOST Manager cum Guest History Manager, I was task to oversee the entire BOST Team which encompasses of 2 Service Team Leaders (Supervisors) cum Rooms Controllers. As a BOST Manager cum Guest History Manager, multi-tasking is a must. I am involved in overseeing the rooms controlling/ rooms assignment process, ensuring the Golden Circle and Frequent Flyer Programs are in place within the resort, maintaining the consistency when it comes to other guest programs (Female Guest Program, Guest Preference Pad Program and Long Stay Guest programs), to ensure that the correct standards are being carried out and the programs are on-going, conducting trainings for the entire hotel (mainly stressing on topics such as Golden Circle and Guest Programs), maintaining guest database, ensuring executive and VIP bookings are all in order and MICE (Group Handling).

Singapore

Marina Bay Sands is a luxuries hotel that not only provides you with the best hotel facilities in Singapore but also a one stop destination for entertainment, shopping and business. The Hotel features three cascading hotel towers topped by an extraordinary sky park on the 57th storey which offers a 360 degree view of Singapore’s skyline. It has a total of 2,561 rooms and suites, 300 shopping outlets and Restaurants, a museum and a large casino. It has a total workforce of approximately 45,000 employees.As a Guest Service Agent working in Marina Bay Sands front desk, I learnt to use the LMS system for checking guests in and out efficiently. Handling complaints, assigning and swapping rooms amongst guests, answering to guests every request and making their stay a memorable one were all part my daily routine. Using the e-Connect was also part of my on of the tools that I used when communicating with other departments about guest requests.

Queensland, Australia

Palazzo Versace is the one and only 5 star Boutique Hotel in Australia. It provides highly personalized customer service ensuring an unforgettable Versace experience. The design of the hotel features the highest level of décor and ambience created from Europe’s eminent Grand Couturier Versace. It has a total of 276 exclusive rooms and 5 restaurants and bars that serves scrumptious food and beverages. It has a total workforce of approximately 340 employees.Il Barocco, Pool Bar, Le Jardin and Banquet:My duty is not only about waiting tables but also to be able to provide service of excellence at all times and to balance my stress and well-being during busy periods. Leadership is also very important, as I have to teach and train new staff at the restaurants. Vanitas Restaurant:I started off as a Commis Chef of the restaurant. My duties were to communicate effectively with the Chefs working in the kitchen and the Chef De Rang’s serving the guests. Delivering food to the tables was part of my job. After several months of hard work, I was promoted to be the Chef De Rang. A Chef De Rang serves the food at the table, explains the dish to the guests, answers to the guests every need and ensures that the guests experience the exclusive Versace fine dining experience. I also had to work really closely with the Sommelier and the Manager of Vanitas Restaurant.

Bachelor'S Degree, Hotel, Motel, And Restaurant Management, Distinctions In: Rooms Division Management, Leadership, Decision Making

Bachelor'S Degree, Hotel, Motel, And Restaurant Management, Highest Honours: Very Honourable Pass With Congratulations From The Jury

Activities and Societies: Net-Ball Committee Member at Taylor’s University College.