Stephanie Sewhee Email & Phone Number

Reading, United Kingdom

• Responsible for processing telephone and face to face bookings.• Assist with staff training on all aspects of the department• Responsible for designing and allocating car parking as well as seasonal permits• Assist with supervising part time staff• Processing of finance payments for Season Ticket Holders• Provide accurate and up to date reporting on call centre statistics and sales• Responsible for all disabled supporters requests in the absence of the Assistant Ticket… Show more • Responsible for processing telephone and face to face bookings.• Assist with staff training on all aspects of the department• Responsible for designing and allocating car parking as well as seasonal permits• Assist with supervising part time staff• Processing of finance payments for Season Ticket Holders• Provide accurate and up to date reporting on call centre statistics and sales• Responsible for all disabled supporters requests in the absence of the Assistant Ticket Office manager• Demonstrate consistently high levels of customer service• Monitor See360 ticketing system to ensure correct usage and reduce errors• Design and print the Admin Departments hospitality passes for every home game• Have a great understanding of computerized ticketing systems and of sales, marketing and promotional techniques• Strong background in customer service and supervising • The ability to work well with in a team and understand the needs of the business as well as the supporters• Assist the Assistant Ticket Office Manager in the control and allocation of Away Ticket Sales • Responsible for the printing and dispatch of smart cards and tickets as required• Assist the Ticket Office Manager and Assistant Ticket Office Manager in providing a supervisory/escalation point daily within the Ticket Office and as required on event days at the stadium • Demonstrate consistently high levels of Customer Service and build excellent working links with fellow colleagues and counter parts at London Irish as well as external organisations dealt with in the course of duties.• I also have completed my Level 2 Business and Admin Course Show less

Reading, United Kingdom

* Providing excellent customer service* Responsible for stock take and replenishing merchandise for both Football and Rugby* Supervising the team on match days* Responsible for training all new staff on the tills and the shop floor

Basingstoke

• Same responsibilities as senior sales assistant• Go to other stores to oversee store modifications and to assist store members in the initial running of the store• Mystery shop other stores in the region and give instant feedback to the store manager

Basingstoke

• Use visual documents sent by head office to make departments meet business expectations• Merchandising departments• T+A computer system used to plan rotas and make sure there is the correct staffing levels for my department• Attend management meetings when manager not available• Plan daily Oscars ( peoples jobs and breaks throughout the day) to use staff effectively and efficiently • Customer service• Deputising in managers absence ensuring adequate staff available for… Show more • Use visual documents sent by head office to make departments meet business expectations• Merchandising departments• T+A computer system used to plan rotas and make sure there is the correct staffing levels for my department• Attend management meetings when manager not available• Plan daily Oscars ( peoples jobs and breaks throughout the day) to use staff effectively and efficiently • Customer service• Deputising in managers absence ensuring adequate staff available for departments within Home and Children’s wear• Assisting sales advisors in till operation, correcting errors as appropriate using supervisor till key• A go-to person for sales advisors• Dealing with customer questions and complaints Show less

Basingstoke

• Replenish stock• Use tills• Customer service• Trained new staff do to the same role

Education record

Education record