- Ensured full compliance with policies and procedures to safeguard portfolio risk.- Enhanced risk monitoring with a focus on underwriting analysis to assess creditworthiness and reduce defaults.- Built strong relationships across departments to support informed lending decisions and partner experience.- Led risk mitigation by coordinating with delinquent dealers and assessing risk severity with field teams.- Conducted comprehensive data analysis to identify trends, optimize underwriting practices, and guide strategic portfolio decisions.

- Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures, relative to assigned areas, and ensure adherence to established policies and procedures- Apply experience and lessons-learned to create or modify work methods related to portfolio risk indicators and overall partner experience- Ability to earn trust and build relationships over the phone and effectively communicate and exchange information with a wide diversity of individuals, both verbally and written- Interact with delinquent Dealers, as appropriate, and coordinate details with our Dealer Relationship Managers, Regional Sales Managers, Regional Vice Presidents, and others as necessary to resolve disputes effectively and efficiently - Exceptional problem-solving skills including the ability to ask probing questions to deeply understand the severity of and potential risk mitigants of various scenarios - Work closely with other teams across Kinetic Advantage, including lending, collateral audits, asset recovery, and remarketing to achieve portfolio management goals, minimize loss expectations, and drive strong returns - Receive, validate, and process floorplan collateral audit data in adherence to Kinetic Advantage’s policies, procedures, and advance guidelines

- Spearheaded post-sale title reconciliation efforts, ensuring accuracy and compliance with established protocols.- Successfully managed the role of Floorplan Liaison, streamlining communication between various departments and maintaining efficient inventory management.- Demonstrated expertise in overseeing vendor payments, facilitating seamless transactions, and cultivating positive vendor relationships.- Strategically managed supply procurement, optimizing inventory levels while minimizing costs.- Collaborated closely with cross-functional teams to align business operations and achieve company goals.

- Strategic Procurement: Develop and implement strategic purchasing plans to ensure the timely and cost-effective acquisition of goods and services while maintaining quality standards.- Supplier Relationship Management: Cultivate and manage relationships with suppliers, negotiating favorable terms, pricing, and contracts to secure advantageous arrangements for the company.- Vendor Selection: Identify and evaluate potential vendors, assessing their capabilities, reliability, and alignment with company requirements and values.- Inventory Optimization: Monitor inventory levels and analyze demand patterns to optimize stock levels, minimizing excess or shortage situations.- Cost Control: Implement cost-saving initiatives through competitive sourcing, bulk purchasing, and effective negotiation strategies, contributing to overall cost reduction.- Quality Assurance: Collaborate with quality control teams to ensure purchased products meet established quality standards and specifications.- Market Research: Conduct continuous market research to stay updated on industry trends, pricing fluctuations, and emerging suppliers, ensuring the company remains competitive.- Budget Management: Develop and manage procurement budgets, tracking expenses and maintaining financial discipline while aligning with organizational goals.

- Swiftly and comprehensively responded to dealer inquiries, showcasing in-depth knowledge of AFC's product and service offerings.- Ensured seamless title deliveries to dealers through efficient mail or physical delivery methods, reinforcing client satisfaction.- Cultivated and nurtured long-term relationships with business partners, consistently exceeding expectations and fostering loyalty.- Proficiently managed payment collection processes, effectively minimizing delinquencies and maintaining healthy financial partnerships.- Collaborated closely with dealers to reconcile lot audits, expertly mitigating potential risks and ensuring compliance.- Executed the CLOSE model to secure and expand business, resulting in the acquisition and retention of key clients.- Worked collaboratively with branch management to craft advantageous terms tailored to dealers' needs, driving mutually beneficial agreements.- Demonstrated skill in managing and growing a portfolio of platinum and potential platinum dealers, maximizing revenue opportunities.- Played a pivotal role in achieving an exceptional audit rating in 2016 and earning the prestigious Eagle award in 2015, reflecting dedication to excellence and operational success.

- Provided seasoned advice and top-tier service to Fifth Third customers, guiding them toward tailored financial solutions that address significant life expenses.- Demonstrated expertise in offering the right strategies for critical financial goals, such as college savings, home purchasing, and retirement planning.- Engaged in a spectrum of intermediate duties and operational support, contributing to seamless branch activities and comprehensive financial services.- Meticulously processed all new account transactions, ensuring accuracy and efficiency in client interactions.- Consistently exceeded predefined performance targets, resulting in frequent recognition and awards for exceptional contributions.- Successfully undertook interim managerial responsibilities during the absence of the branch manager, effectively maintaining operational effectiveness and team morale.

- Spearheaded the recruitment, interview, and onboarding processes for new Team Members, ensuring seamless integration and high performance levels.- Orchestrated the management of teams consisting of 6-20 photographers across various locations, focusing on strategic staffing to best align with branch needs.- Strategically allocated resources and talent to maximize operational efficiency and customer satisfaction.- Mentored and coached studio staff to achieve and exceed key performance indicators, including sales growth, sitting rates, sales averages, and labor targets.- Successfully controlled profit margins by surpassing previous year's goals and effectively managing controllable expenses.- Cultivated strong customer and host store relationships, fostering long-term connections and bolstering brand loyalty.- Demonstrated exceptional energy and enthusiasm while engaging with children and parents during photography sessions.- Expertly captured single subjects and groups ranging from 30+ individuals, showcasing a strong skill set in group photography scenarios.