Stephanie Sherman

Stephanie Sherman Email and Phone Number

Assistant Director of Customer Experience at Wholesome Goods @ Wholesome Goods
clearwater, florida, united states
Stephanie Sherman's Location
Asheville, North Carolina, United States, United States
Stephanie Sherman's Contact Details

Stephanie Sherman personal email

n/a

Stephanie Sherman phone numbers

About Stephanie Sherman

Experienced Callcenter Manager with a demonstrated history of working in the computer software industry. Skilled in Budgeting, Customer Relationship Management (CRM), Customer Satisfaction, Team Building, and Management. Strong support professional graduated from Enka High School .

Stephanie Sherman's Current Company Details
Wholesome Goods

Wholesome Goods

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Assistant Director of Customer Experience at Wholesome Goods
clearwater, florida, united states
Website:
wholesomegoods.com
Employees:
27
Stephanie Sherman Work Experience Details
  • Wholesome Goods
    Assistant Director Of Customer Experience
    Wholesome Goods Aug 2021 - Present
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  • Harris Teeter
    Fresh Foods Manager
    Harris Teeter Nov 2017 - Aug 2021
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  • Oceanx, Llc
    Call Center Manager
    Oceanx, Llc Aug 2008 - Nov 2017
    Experienced in all aspects of call center management including budgeting, hiring, telephony, resource planning and call center automation. Responsibilities include the daily management of call center agents and supervisors to ensure compliance with the client’s key performance indicators. Key performance indicators include abandoned rate, handle time, quality scores, customer retention rates and customer satisfaction scores for Customer Care Agents. Responsible for driving performance of Inbound Sales Agents to meet sales conversion and revenue per order goals established by the client. Other duties include interviewing new hires, employee evaluations and administering disciplinary action including employee improvement plans and terminations. Currently manage 4 Supervisors and 60 Customer Care Agents. Customer contact points include inbound calls, emails and chats. Also manage Special Service and Billing agents who handle charge-backs, bankruptcies and specialized reporting.
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  • Harris Teeter
    Fresh Foods Manager
    Harris Teeter Jun 2000 - May 2007
    Insuring production floor was maintained and kept an appropriate service level. Managed and purchased fresh and frozen supplies for the department all while maintaining acceptable shrink level. Scheduled and coordinated up to 70+ department employees. Followed and maintained acceptable sanitation grade and standards.
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Stephanie Sherman Skills

Excel Customer Service Microsoft Office Process Improvement Team Building Budgets Project Management Leadership Training Management Business Process Improvement Strategic Planning Powerpoint Distribution Center Operations Microsoft Exchange Recruiting Inventory Control Event Planning Inventory Management Financial Analysis Customer Satisfaction Customer Relationship Management Team Leadership

Stephanie Sherman Education Details

  • Enka High School
    Enka High School

Frequently Asked Questions about Stephanie Sherman

What company does Stephanie Sherman work for?

Stephanie Sherman works for Wholesome Goods

What is Stephanie Sherman's role at the current company?

Stephanie Sherman's current role is Assistant Director of Customer Experience at Wholesome Goods.

What is Stephanie Sherman's email address?

Stephanie Sherman's email address is ss****@****rfs.com

What is Stephanie Sherman's direct phone number?

Stephanie Sherman's direct phone number is +182824*****

What schools did Stephanie Sherman attend?

Stephanie Sherman attended Enka High School.

What skills is Stephanie Sherman known for?

Stephanie Sherman has skills like Excel, Customer Service, Microsoft Office, Process Improvement, Team Building, Budgets, Project Management, Leadership, Training, Management, Business Process Improvement, Strategic Planning.

Who are Stephanie Sherman's colleagues?

Stephanie Sherman's colleagues are Kelly Han, Christina Ruiz, Audrey Malone, Michael Little, Aleksa Božičić, Brieana D., Sindisilesinalo Soya.

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