Stephanie Simonetta Email & Phone Number

London, On, Ca

· Supported the Store Manager in all operational aspects, including sales management, staff supervision, and inventory control for a busy retail store.· Collaborated with the management team to develop and implement effective sales strategies, driving for a 15% increase in monthly revenue.· Trained and mentored new employees on company policies, product knowledge, and customer service standards, leading to improved team performance and customer satisfaction.· Assisted in visual merchandising efforts, ensuring products were displayed attractively and in accordance with corporate guidelines.· Monitored and managed inventory levels, conducted regular stock checks, and coordinated with vendors to optimize product availability.· Assumed responsibility for store operations in the absence of the Store Manager, ensuring smooth daily operations and maintaining high levels of customer service.· Oversaw the store’s social media presence, developing creative approaches to drive audience engagementKey Achievements:· Served as interim Store Leader from March 2022 – June 2022 and recouped lost business within the span of three months· Recognized as "Top Sales Volume" in 2022 and landing #2 within the Region for highest sales at end of Fiscal Year· Achieved successful recruitment of new loyalty program participants, resulting in a 15% increase to plan and customer retention· Assisted in a store remodeling project, coordinating with visual merchandisers and staff, resulting in a refreshed store layout and acquired a new target market with our Evsie Shop-in-Shop

· Interview, Hire and Train new employees· Created a training manual for new employees including company policies, health and safety forms and training schedules· Coached staff through one-on-one conversations to improve customer service habits and held follow up conversations to ensure accountability· Create sales targets and guide staff to ensure the targets are met· Create schedules and provide an accurate percentage of labor cost· Provide weekly sales reports and analysis· Monitor bank deposits twice a week· Create Payroll bi-weekly for store· De-escalate customer complaints and provide reasonable solutions· Hold meetings with staff to heighten customer service skills· Monitor products to ensure highest quality are available for selling and report back to kitchen any products that are below quality standard· Audit and balance cash flow before shift and at end of day· Ensure the store and showcases are kept clean, organized and ready for next day

· Answer customer inquiries and provide sufficient answers· Organize lobby and rooms to customer requirements - this includes moving and placing many tables, chairs, benches and stanchions to correct place· Sell, refund and exchange ticket sales· Input new patron information in Box Office database· Audit and balance cash flow before shift at end of day· Ensure the Theatres are kept clean, organized and ready for next event

Theatre/Theater

Drama And Dramatics/Theatre Arts, General