Stephanie Simonson Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Realty Now is a small property management company that manages rental properties. I was brought on to assist the operations director with their maintenance tasks. The position was handling tenant service requests, quality checking the contractor's work, and ensuring internal systems were updated correctly. Unfortunately, the position did not generate.

Cleveland, Ohio, United States

Oversee a portfolio of between 75-100 independent accountsEnsure work is completed to client standardsAssign work, set priorities, and dene expectations for each taskEvaluate performance and complete quality analysisProvide customer service and act as the main point of contact for each accountManage open workflow from start to finishIdentify inefficiencies.

Conduct leadership/management training, new hire training, and ongoing performance improvement trainingDevelop and implement new training materialsMaintain and update existing training materialsConduct training in person, online, and at satellite locationsEnsure clear communication through leader guides, participant material, handouts, and.

Audit accuracy of work order results for quality and regulatory compliance while exceeding performance expectationsLead on-the-job coaching and training to improve team performanceMaintain clear and professional written communication with stakeholders

Select clothing and accessories for each client based on their style and t preferencesRemain up to date on current fashion and culture trendsParticipate in tests for process improvementsCommunicate through short notes effectively to maintain a positive client- stylist relationshipFulfill order requests