Stephanie Sinagra Email & Phone Number

Phoenix, Arizona

Expertly provide employees with support, advice, counseling, conflict resolution, and problem-solving through employee relations practices in addition to guiding employees in determining career goals to promote continuous professional development. Develop and manage training initiatives, training plans, leadership training, and the Continuous Education calendar. Direct department managers and employees through performance management concerns and professional goal attainment while coaching employees on personal ownership and accountability. Collaborate with business stakeholders to develop and maintain up-to-date Employee Policies and Procedures Manual; Subject Matter Expert in all areas of Employment Law, specifically concentrating on state and federal employment policies, including the Family and Medical Leave Act, Title VII, and American Disabilities Act. Perform and assist with internal investigations, including workplace harassment, discrimination, and general complaints. ● Managed and collaborated with a team of engineers to design and produce course content in several key areas while consolidating and updating old training materials and gather into one centralized location: Employee Internal Learning Platform. ● Received “My Free Therapist” award from Performance Software Phoenix for coaching and mentoring abilities● Designated to implement a new performance management process to solve Gallup Q12 survey deficiencies by creating and developing training materials for each phase, including reference materials and scripts; trained over 150 employees in 3 months through multiple phases of the process.

Scottsdale

Assisted in facilitating analyses tasks including competitive analyses, content gap, local search analyses, and link analyses in addition to performing link development and implementation. Supported Development and Implementation tasks and deliverables including directory submission, content syndication, directory submission, and outreach. • Subject matter expert in relation to creating reports, spreadsheets, and presentations.

Arizona, United States

Created and developed team training materials in addition to assisting with writing ‘Help’ articles for the Communications Department. Trained and mentored over 2K employees while serving as 2nd tier support to employees requiring assistance with customer concerns. Collaborated with Course Creation Team, to ensure all classes coincided effectively and converted all vital information. • Only technical trainer in department; offered troubleshooting, advice, and training on all technical aspects. ● Developed and produced AdSpace Training Strategy and material to promote professional development and drive business success. This in turn, increased product sales by 53% by elevating customer-oriented procedures and delivering exceptional training and coaching.

Successfully managed territory of 160+ car dealerships with a yearly quota of over $1,000,000Increased sales in territory by over 30% from previous year to exceed yearly quota by over 12% in first year of managementDrove and achieved specific sales goals by managing the business relationship with assigned customers in a specific territory as well as establishing new business. Sold business forms, promotional items, customer retention and marketing solutions to assigned automotive and related automotive accounts. Responsible for analyzing customer needs, identifying sales opportunities and recommending the company's product to meet customers’ needs all in an assigned territory and perform other functions within that territory, including consulting, relationship building and maintenance, teaming with other consultants, cold calling, and sales closing.

Exceeded sales quota for the past 4 consecutive quarters. Top Sales person for the past two years. Increased company sales by 27% in year one.Executed sales plans and forecasts to achieve corporate objectives for products and services. Execute advertising and promotion activities including print, online, electronic media, and direct mail.Develop product positioning, packaging, and pricing strategy to produce the highest possible long-term market share.Launched three new product lines including a physician’s office portal solution.Completed numerous product demonstrations for large groups of decision makers Worked as liaison between customer and internal project management to ensure timely and successful implementation

Desktop Support Windows NT, 2000, and XP, Microsoft Office product support, Printer Maintenance and support, Trouble shooting problems and assigning help desk issues to the proper peopleLaboratory Information System -SCC—UNIX environment—log ports, clear queues, reprint reports, reschedule reports, check status of equipment on the network for trouble shooting, maintain databases, set up user Ids including setting up access rightsSignificant involvement in security initiatives including HIPAA. Attended monthly security meetings and helped design procedures for security purposes.

Bachelors, E-Business

Certified Holistic Health Coach, Holistic Health

During my training, I studied over 100 dietary theories, practical lifestyle management techniques, and innovative coaching methods.

Education record