+ Develop and curate engaging content for social media platforms. + Responsible for planning, developing, implementing and managing strategies for an organization's social media accounts.+ Develop the strategies that maintain and grow a social presence, on top of administrative and team development tasks.

+ Demonstrated ability to schedule and execute successful project rollouts across500+ sites.+ Proven expertise in managing and tracking various project components,including purchase orders, deliverables, and documentation, ensuringconsistent progress and timely completion.+ Sound financial acumen with direct oversight of budgets, identifying potentialissues, and implementing efficient solutions to prevent project delays or costoverruns.+ Superior coordination skills in aligning development plans amongcross-functional teams, facilitating seamless communication and collaborationfor timely project delivery.+ Proficient in streamlining processes, enhancing communication channels, andoptimizing execution strategies to maximize results and exceed customerexpectations. Work collaboratively with internal teams to establish projectscopes, objectives, timelines, and deliverables.+ Develop and enforce stringent quality assurance processes to guaranteeinstallations meet Redaptive's existing standards and client expectations.+ Identify areas for improvement within installation partner performance,efficiency, and customer experience.

• Support Wealth Management with key growth initiatives, with a primary focus on supporting the build of Citizens Banking and Wealth Centers. • Liaison for Wealth Management supporting partnerships with retail, facilities, design, technology and sales/sales strategy. • Document communication needs, tracking issues and actions within meetings and creating project plans and schedules as needed. • Manage partnerships with business sponsors, subject matter experts, risk managers and technology resources. • Manage and monitor project plans, schedules, budgets, presentations and documentation to ensure the successful delivery of project requirements and business benefits. • Assist with identifying risks with key stakeholders and develop strategies for risk mitigation and contingency planning. • Assist in documenting risks, resolving issues and escalating issues when necessary to the Business Line.• Provide project updates to key stakeholders and identify opportunities for continuous improvement in the project delivery process within the division.

• Manage and organize a routine in support of Business Services’ business strategy and regulatory efforts such as records management and business continuity• Manage team event planning; corporate functions, community programs and social events• Provide operational and organizational support managing deliverable deadlines, procedures, training efforts and logistics • Collaborate and coordinate with corporate Strategic Communications on Business Services publications• Develop and deliver executive level presentations and ensure team adherence to documentation standards • Actively engage the enterprise project management community to drive continuous improvement of the framework and governance • Execute and launch communication plans to support the internal development of the teams’ community; newsletters, Get to Know articles, and leadership communications• Function as a subject matter expert on SharePoint build and design and implement change management

• Guided executive level business and communications support to both Operational Support Services and Regional Services divisions• Designed and executed public and media relations campaigns to support organization’s mission• Managed team event planning; corporate functions, community programs and social events• Executed communication plans; newsletters, Get to Know articles, customer experience stories and leadership communications• Responsible for increasing the organization’s colleague recognition program and drove people engagement and involvement• Connections’ Social Media Champion

• Managed a routine in support of the Consumer Banking business strategy, records management and business continuity• Designated as on-boarding ambassador to colleagues and coordinated space planning • Facilitated communications and lead engagement activities to over 1,200 colleagues across multiple locations• Spearheaded development of new eNewsletter communications team • Developed and delivered executive level presentations and reporting to ensure team adherence to documentation standards

• Supported department executive level managers with business strategy • Updated Activity Reports for the credit team and distribute customer submittals to credit analysts and documentation administrators• Recorded/data management of new and existing deals with customer/clients/companies

• Contacted customers on delinquent accounts• Managed outbound/inbound calls on customer account information• Collected payments on overdrafts and checking accounts

• Freelance writer for The Sun News newspaper.• Researching for accurate information on the topics they assign.• Writing stories to provide for the kicks section of the newspaper.• Major interviews and re-interviews that will help with my stories.• PRINTED STORIES AVAILABLE UPON REQUEST.