-Serves as the BEMSD Program Control Division (PCD), Workforce & Facilities Branch Chief who oversees and develops all strategic planning, management, capital planning and investment control, workforce planning, policy and standards development, resource management, knowledge management, and architecture and infrastructure planning within BEMSD.-Directs and oversees the management of BEMSD human resources program to include employee and labor relations, performance management, staffing, and training and development for over 1,500 federal & contracted employees.-Plans, organizes, coordinates, controls, and evaluates the activities within BEMSD, and oversees the overall planning, direction, and timely execution of PCD, Workforce & Facilities Branch.-Directs and delegates incoming tasks to my team and other branches within BEMSD. Implements and adjusts short- and long-term goals, as well as set priorities.-Composes and/or approves JAC and Special Act Awards for all BEMSD. Tracks time and attendance, approve/disapprove leave, adjust schedules, and direct on-the-job trainings for employees. - Stimulates, motivates, and instills a sense of participation and appreciation among employees to achieve their goals. Mentors employees on their performance, and guides employees on how to be successful in their career.-Responsible for leading complex projects that often cross organizational lines. Provides technical direction in project management, team building, facilitation, process improvement analysis, and methodology required to develop and substantiate projects within BEMSD.-Provides technical advice on strategic issues and collaborates with other program offices across OIT, CBP, and other components within DHS to improve end to end processes.

• Functions as an Executive Officer and Advisor to management on the evaluation of agency programs and resulting effectiveness issues.• Manages the Doctrine and Policy Office including, but not limited to preparing materials for Senior Leader Meetings, drafting internal memorandum, tracking of outstanding taskers across the four Sections (Declarations, Policy, Doctrine, and Analytics), etc.• Reviews proposed policy, identify legislative issues, and evaluates the impacts of proposed and implemented policy and legislation on disaster response programs.• Assists the Policy & Doctrine office Director, analysts, ORR leadership, and other directorate staff in the implementation of a variety of programmatic activities.• Provides analytical support to senior staff in reviewing, analyzing, and editing documents, including correspondence, doctrine, policy, legislation, GAO and OIG reports.• Assists in guiding new policy initiatives through FEMA’s policy clearance process.• Develops presentations, reports, and recommendations for senior officials.• Translates programmatic requirements into specific project plans.• Analyzes and evaluate difficult issues involving programmatic activities, missions, policies, and objectives.• Coordinates and facilitates hiring actions within the Doctrine and Policy Office.• Tracking and formulating the Doctrine and Policy Office Budget• Preparing all communications within the Doctrine and Policy Office as well as internal communications, including upkeep of the SharePoint sites.

• Functions as an analyst and advisor to management on the evaluation of agency programs and resulting effectiveness issues.• Provides well-researched policy recommendations to leadership to enhance community resilience to worsening disaster scenarios. • Reviews proposed policy, identify legislative issues, and evaluates the impacts of proposed and implemented policy and legislation on disaster response programs.• Assists in the planning and development of operational and tactical disaster response and national policies, procedures, and guidance.• Promotes preparation for, response to, mitigation of, and recovery from the effects of the full range of natural and man-made disasters.• Assists the Senior Policy Advisor, program analyst, leadership, and other directorate staff in the implementation of a variety of programmatic activities.• Provides analytical support to senior staff in reviewing, analyzing, and editing documents, including correspondence, doctrine, policy, legislation, GAO and OIG reports.• Assists in guiding new policy initiatives through FEMA’s policy clearance process.• Develops presentations, reports, and recommendations for senior officials.• Communicates complex policy decisions to senior officials in federal, state, local, territorial, or tribal governments or nongovernmental organizations.• Translates programmatic requirements into specific project plans.• Analyzes and evaluate difficult issues involving programmatic activities, missions, policies, and objectives.• Communicates verbally and in writing to internal and external stakeholders.• Analyzes policies circulated by the Administrator, White House, and other federal agencies to determine the impact and consequences of current FEMA policy, practices, and procedures.

-Independently plan and prepare reports and other related documents regarding FEMA and DHS policy and program issues.-Perform a variety of duties involving sensitive, new, or special cross-cutting initiatives and evaluate the performance, accomplishments and short/long range planning of those initiatives.-Attend high-level meetings with senior managers to plan and present management improvement ideas and strategies.-Develop organizational structures, manpower controls, and work processes.-Use sound evaluative techniques and good analytical ability to resolve management problems.-Manage critical support functions such as scheduling, events, budget monitoring, space utilization, and training to meet the needs of staff and leadership.-Conduct comprehensive studies and reviews of the full range of administrative and office management support functions and recommend improvement based on the results.-Develop standard operating procedures that are in accordance with the FEMA policy.-Manage Director and Deputy Directors calendars with complete authority for scheduling, and execute all scheduling with maximum efficiency and constant attention to detail.-Compose, type, and route correspondence on own initiative or based on brief oral or written instructions from management.-Responsible for the development and revision of all policy and guidance related to the coordination, attendance, and conducting of all senior level meetings.-Analyze internal office workflow and establish procedures to improve effectiveness and efficiency of operations.-Provide advice and/or recommendations on all matters related to the coordination, integration, and synchronization of major initiatives, branch operations, events, and activities affecting the office.-Assist Operations Support Task Force Leaders with deployment coordination and obtaining staff needed for Public Assistance workload.-Develop, run, and compile reports from various sources for management (EMMIE, EDW, LCSMS).

-Develop and analyze contractual requirements for healthcare services in support of the Navy and other DoD medical and dental treatment facilities worldwide. -Analyze patient demand, available resources, and requiring activities goals to develop specifications for highly specialized clinical and administrative services. -Develop plans of action for healthcare service requirements in support of the mission objectives of DoD managed care policy, the Bureau of Medicine and Surgery, and customer hospitals, dental centers and clinics.-Coordinate with appropriate contracting and requiring activity representatives during the design and development process and during the implementation of the delivery system to ensure effective administration.-Evaluate proposals submitted in response to the Navy and or DoD solicitations for healthcare services. -Monitor the COD 52 mailbox for my division and delegated assignments to specific Contracting Officers (KO) and Contract Specialists (CS).-Create Performance Work Statements (PWS)/ Statements of Work (SOW), Market Research Memorandums, Qualification waivers, Independent Government Cost Estimates (IGCE), Technical Evaluations, etc. that all feed into an official government contract.-Work with technical subject matter experts, industry representatives, industry trade associations, procurement officials, customers, and other technical reps on various healthcare delivery system design, development and implementation issues.-Provide briefings at regularly scheduled educational forums and to DoD and senior service medical department representatives/officers during meetings on specific issues. -Utilize cost and price analysis techniques sufficient to perform a variety of computations relative to the cost of health care services.-Work in conjunction with contract specialists and contracting officers to insure military health clinics and hospitals are getting the proper staff and equipment to support their everyday duties.

-Provide high-level support to all senior executives within Large Banks as well as complete any special assignments between banks and examiners.-Communicate and coordinate with banks to ensure policies are followed and that any special requests are attended to.-Provide administrative and office automation support through the use of computers and automated systems.-Develop and implement procedures that is meant to improve the efficiency and work flow of the office and agency.-Coordinate, plan and conduct studies for LBS that would lead to improvements within the office. Including but not limited to, evaluating our processes such as SOPs and operations or employee productivity and performance.-Served as an assistant to analysts and bank examiners to help evaluate the effectiveness of the OCC and banks policies, procedures and programs and recommended changes or updates.-Use various computer software to create and edit reports, spreadsheets, graphic presentations, and a variety of correspondence.-Responsible for managing the workflow of the office by prioritizing projects and establishing and updating any standard operating procedures.-Analyze and evaluate the effectiveness of procedures and operations to ensure organizational goals are met and standards are kept.-Serve as a primary timekeeper and travel arranger for Large Banks and is responsible for reviewing travel expense reports and purchase card quality reviews.-Serve as an office manager, ensuring efficiency in the administration of office policies, practices, and procedures, and fostering a spirit of teamwork and mutual support.-Serve as a liaison between staff members and executives, providing or requesting feedback on programs, policies, projects, and problems through effective communications and interpersonal relationships.-Prepare and finalize a variety of narrative and statistical reports, letters, and memoranda and compose correspondence of general nature for staff and executive signature.

• Performed clerical, analytical, and technical work in support of management and program analysis functions for the Commissioner, Chief of Staff, and their offices.• Identified potential and actual problems within the agency and recommends solutions. Researched specific issues, gathered important statistics and information, reported findings, and recommended corrective action.• Monitored and reviewed operations and interrelationships with other functions regarding workflow, work redundancy, systemic problems, or comparable issues.• Verified completeness of specific sets of controls, accuracy of procedures, and timeliness and effectiveness of actions.• Revised procedures, controls, etc., as indicated by studies or assigned by analyst.• Prepared memoranda, reports, binders, and charts showing findings or recommendations to support the management and program staff in the Commissioner’s complex. Reconciled and maintained manual and automated records.• Managed and updated executive calendars such as the Commissioner, Chief of Staff and Deputy Chief of Staff, and organizes as well as set up future meetings. • Revised procedures, guidelines, and controls as a result of changes in higher-level procedures.• Performed administrative tasks such as filing, timekeeping, ordering supplies, etc.• Used multiple databases and spreadsheets in order to prepare a variety of documents.

• Provided administrative and clerical support to three divisions in the Office of American Citizen Services (East Asia and Pacific Islands (EAP), Europe and Eurasia (EUR), North Africa, Middle East and South/Central Asia (NESCA).• Assisted all ACS departments in Judicial Assistance Processing, Time and Attendance, Citizen Loss of Nationality Processing, Conference/Colloque Calls, Overseas Mailing via Diplomatic Pouch, Certified Mail, UPS, Front Reception Desk Coverage, Division and Department Meeting Minutes, Diplomatic Children Citizenship Letters, Lexis Nexis Searches, E2 Travel and Coordinating and Sharepoint Logs. • Drafted, typed, proofread and reviewed all outgoing Secretary Staff (S/S), White House, Congressional and additional routine correspondence requiring immediate supervisor signature of clearance. • Wrote case work summaries and assisted officers with case processing.• Entered and maintained database information to run and prepare reports, update primary and associated content management sites.• Coordinated and confirmed domestic and international travel arrangements including tickets, travel vouchers, country clearances, passports, visas and itineraries.  Organized and maintained department and immediate supervisor schedule, conference, calendar and commitment information.

• Provided administrative and technical assistance to Special Agents and Uniformed Division officers. • Entrusted with additional responsibilities of Assistant/Specialist due to consistent display of strong work ethic, time management, organization and quick learning skills.• Initiated and process Special Agent and Uniformed Division actions such as reassignments, promotions and conversions through HR Connect and Career Connector.• Processed Freedom of Information Act (FOIA) requests, Used CLEAR to gather information and notify applicants of reason for rejections, Composed and delivered BQA/reject letters to applicants. • Answered phones, processed mail, handled all electronic and written correspondence, typed official documents. • Prepared orientation binders for new agents and officers.• Assisted with merit promotion including mathematical review of CAR scores and maintaining file information.