Stephanie Spicer work email
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Stephanie Spicer personal email
I am a hard-working, goal-oriented individual. I work well in both team-driven or solo environments. If in a team environment I bring a lot to the table in regards to ideas, structure, and motivation.
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OwnerRomance Equality Publishing, Llc.Duluth, Ga, Us
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Ai ConsultantOutlier Ai Jun 2024 - PresentOakland, California, UsTest multiple AI generators against clients requirements to ensure accurate results.Complete daily reviews of team members work to ensure Quality Assurance guidelines are being met.
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OwnerRomance Equality Publishing, Llc. Feb 2019 - PresentRomance eQuality Publishing, LLC. is focused on bringing quality romance novels featuring all orientation types, heat levels, and ethnicity to its readers. In addition, we offer services such as author coaching and various editing options.
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Compliance Specialist Team LeadHealth Plus Trans Jul 2023 - May 2024Alpharetta, Georgia, UsTrain new hires on the process of adding providers into the company network.Manage a team of four to ensure high quality work is maintained.Onboard potential providers into the network while ensuring all necessary documentation and certifications are valid. -
Customer Operations Project ManagerOpentext Jan 2020 - Apr 2023Waterloo, On, CaCompleting all tasks outlined as a Digital Strategy Specialist.Collaborating with teams within the OpenText organization to review their alerting system. Assisting teams in migrating alerts to internal monitoring systems. Eventually, leading to automation of the alerts.Reviewing monthly alert volume for specific customer accounts to identify alerts which would benefit from automation; Work with department assigned to customer account to develop a flow outline for submission to automation developers. -
Digital Strategy SpecialistOpentext Mar 2018 - Jan 2020Waterloo, On, CaCreate automation flows using Micro Focus Orchestration Operations Studio as an Automation Developer.Utilize MIDAS to format conditions to separate various alerts for specific automation requests.Create reports and manage notifications to various teams to show utilization of automation.
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SupervisorOpentext Oct 2016 - Mar 2018Waterloo, On, CaSupervise Technical Support team of 13 individuals within two center locations. Manage customer escalations and concerns.Monitor training, schedule and hiring process.Creation/implementation of processes to better manage customer experience.
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Customer Advocate, Platinum Services ProgramOpentext Jul 2012 - Oct 2016Waterloo, On, CaFirst point of escalation for 10+ companies after Customer Support.Provides status reports to customers on a daily, weekly or monthly basis.
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Customer Advocate, Platinum Services ProgramEasylink Services - Now A Part Of Opentext May 2011 - Jul 2012Waterloo, On, CaI am the first point of contact for multiple customers to ensure that they receive the best customer experience possible with EasyLink Services. I provide daily, weekly and monthly status reports that are specifically designed around my customers needs. I also conduct weekly, bi-weekly, and monthly meetings to discuss upcoming projects that I then assist to run smoothly. -
Customer Service Rep - Icc.Net - Team LeadEasylink Services - Now A Part Of Opentext Aug 2009 - May 2011Waterloo, On, CaResponded to customer requests/issues via phone and email regarding migrations, EDI data tracking, EDI troubleshooting and general provisioning.Assigned duties to a team of 5 individuals as well as on call responsibilities.Created training manual on how to troubleshoot standard EDI problems within system as well as provisioning accounts.
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Customer Service Rep - Icc.NetEasylink Services - Now A Part Of Opentext 2008 - 2009Waterloo, On, CaCompleted troubleshooting requests for customers regarding EDI transactions. Provisioned customer accounts and setups as a daily task.
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Customer Service Support Rep - Bms/FaxEasylink Services - Now A Part Of Opentext 2007 - 2008Waterloo, On, CaCompleted troubleshooting requests from customers regarding their Email2Fax service. Provisioned as needed for the Platinum customers.
Stephanie Spicer Skills
Stephanie Spicer Education Details
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Sinclair Community CollegeMedical Office Management/Administration -
University Of Maryland European Division
Frequently Asked Questions about Stephanie Spicer
What company does Stephanie Spicer work for?
Stephanie Spicer works for Romance Equality Publishing, Llc.
What is Stephanie Spicer's role at the current company?
Stephanie Spicer's current role is Owner.
What is Stephanie Spicer's email address?
Stephanie Spicer's email address is ss****@****ext.com
What schools did Stephanie Spicer attend?
Stephanie Spicer attended Sinclair Community College, University Of Maryland European Division.
What are some of Stephanie Spicer's interests?
Stephanie Spicer has interest in Children, Education, Health.
What skills is Stephanie Spicer known for?
Stephanie Spicer has skills like Edi, Microsoft Office 2007, Medical Coding, Managed File Transfer, Ftp, Sftp, As2/3, Typing, Telecommunications, Customer Retention, Customer Service, Printers.
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