- Update new car production schedule and stock list spreadsheets- Manage all Mercedes Benz DFE fields for new passenger cars and vans- Weekly audit on Eranet- Responsible for building, checking and allocation of sold vehicles- Fill customer orders by forward order or stock swap- Report weekly on order intake with new car manager- Organize and manage all transport- Manage all costs and ETA’s- Update car managers and relevant sale consultants on customer… Show more - Update new car production schedule and stock list spreadsheets- Manage all Mercedes Benz DFE fields for new passenger cars and vans- Weekly audit on Eranet- Responsible for building, checking and allocation of sold vehicles- Fill customer orders by forward order or stock swap- Report weekly on order intake with new car manager- Organize and manage all transport- Manage all costs and ETA’s- Update car managers and relevant sale consultants on customer deliveries- Work closely with delivery specialist in regards to ETA’s and any issues- Negotiate with other dealers in a timely and friendly manner- Organizing regular meetings with ordering committee- Being the initial point of contact for Mercedes Benz Finance routine stock audits- Responsible for managing the location of all vehicles- Work in conjunction with pre delivery manager to ensure smooth delivery timing- Montour stock position and make suggestions to new car manager regarding model and engine mix- Relief staff for sales reception and registration clerk- Brief sales manager of any stock related issues of mistakes- Responsible for all vehicle books and keys in safe keeping- Report all new and pre owned passenger vehicles in DAIMLER intranet aiming for within 48 hours from delivery- Work closely with new car and POV manager to ensure end of month reporting reaches targets- Responsible for corporate/demo/loan cars to submit claims and create report on claim payment for financial controller- Advance skills in Excel, Eranet, Eralink Dealer Front End and list price calculators Show less

- Being the first point of contact for all customers- Maintaining and building relationship with partner dealers and customers- Answering customer enquiries over the phone and email, in a timely, friendly and professional manner- Problem solving customer orders and future order enquiries- Liaising with different departments to help resolve customer enquires- Handling complaints- Following up on resolved and unresolved enquires- Managing and updating customer database