Stephanie Starr, Pmp, Msw, Lcsw Email & Phone Number

Charlotte, Nc, Us

Monroe, North Carolina

• Administers, manages, and evaluates all emergency assistance and related social work, nutrition programs, community health, and outreach programming, with the primary objectives of promoting healthy living and disease prevention and providing an environment of empowerment and transformation for under-served families and historically marginalized communities with the goal of self-sufficiency and optimal health.• Prepares, administers, and monitors a division budget of almost $5 million with a variety of funding sources, including Federal, State, and local government funding and grants. Monitors and approves budget expenditures to ensure consistency with division goals and objectives and remaining available funds.• Develops, collaborates, organizes, and maintains relevant community partnerships/relationships with key external stakeholders, services providers, advocacy groups, as well as internal County and municipal, state, and federal officials, to accomplish division strategic goals and objectives and improve effectiveness and efficiency of service delivery and program operations.• Works in conjunction with the Public Health Division to enhance adherence to related Public Health Agreement Addenda and NC Health Department accreditation activities, which includes the planning, implementing, and developing the Community Health Assessment (CHA), Community Health Improvement Plan (CHIP), and the State of the Community Health Report (SOTCH).

Charlotte, North Carolina Area

• Oversaw the coordination, management, and strategic direction of referral operations, corporate care coordination training, System of Care team, and quality improvement initiatives resulting in sustaining an accurate and effective referral process, measuring key performance indicators, identifying and implementing process improvement activities, and ensuring the needs of the community and members are met via the System of Care initiatives.• Developed and implemented a comprehensive training plan, resulting in consistent delivery of care coordination services across regions.• Designed language and translation services dashboard and outcome measures to analyze the current request volume and frequency and to determine resource needs to meet future demands.• Coordinated and participated in State Audit resulting in a score of 95% compliance.

Charlotte, North Carolina

• Developed and managed business operations for this new non-profit company, resulting in a professionalized company with a functional framework for the board and staff, a comprehensive marketing plan and development/fundraising plan, a proposed comprehensive sustainability model, and a mechanism to measure program outcomes.• Wrote company budget, policy and procedures, processes and workflows, job descriptions, organizational structure, reporting functions, and project plans. • Hired vendors to conduct fiscal, marketing, fundraising and development, auditing, and programmatic functions. • Collaborated with legal firm on entity refiling. • Designed donor stewardship program. • Developed strategic planning outline and sustainable funding stream proposals. • Redesigned company website resulting in improved website navigation and functionality, SEO maximization, and increased visibility and awareness.• Managed website project from beginning to end in a three-month period with web designer and marketing vendor. • Wrote all content and designed architectural layout. • Directed several events and speaking engagements resulting in raising over $40,000 in total, increased visibility and awareness of the non-profit, and increased program participation. • Planned company booth, fundraising and community service activities, and presentations for two large conventions, one with over 400 people and one with over 1300 people. • Presented information about the company and its programs at several regional events.

Worked with management on the redesign of business operations to increase staff efficiency and improve service delivery to clients.

Charlotte, North Carolina Area

• Managed and supervised all administrative, clinical, and financial operations, resulting in increased annual agency revenue from $450,000 to $750,000 per year.• Developed and provided updates to agency infrastructure, workflows, processes, quality assurance, and policy and procedures to support the daily operation of the agency, resulting in improved service delivery and client satisfaction.• Directed agency rebranding and website redesign, resulting in improved website functionality and visibility of JFS, leading to increased referrals and online contributions.• Managed the selection and implementation of an integrated electronic health record system, resulting in improved staff productivity and reporting.• Oversaw the selection and implementation of a new donor software system, resulting in an improved system to leverage the donor data for leadership reporting, accurate donor appeal mailing lists, new contributions and a central repository. • Responsible for defining, developing, executing, and monitoring the strategy, marketing, and logistics for the Annual Campaign, resulting in increased overall funding to the agency from $170,000 to $240,000 per year from individual donors over an eight-year period.• Developed an annual fundraising event, resulting in an increase of 3% in total revenue annually and agency visibility in the community. • Directed and managed a number of project initiatives at JFS from start to completion, resulting in assistance to those in need. • Wrote grant proposals and provided presentations to foundations and large funding sources, resulting in an increase in funding to the non-profit organization.• Integrated the Create a Jewish Legacy Initiative, a national movement of legacy giving, into the culture at JFS by identifying potential donors and implementing a stewardship plan, resulting in obtaining 63 gifts in three years, amounting to over $1 million in future gifts.

Charlotte, North Carolina Area

• Responsible for the administrative, fiscal, and clinical operations of this for-profit, fee-based agency providing home and community-based behavioral health services. Coordinated all accounting, fiscal, and HR activities with the parent company corporate office. Provided clinical and administrative supervision and training to management staff.• Managed all contract, finance and utilization management issues with referral sources. Supervised all Quality Assurance activities. • Successfully developed programs, budgets, and infrastructure in 2004 to grow the office from a $1.0 million agency with 25 staff members serving 30 clients to a $7.0 million revenue producing agency with over 100 staff members serving over 1,000 clients. Exceeded revenue projections during this time period.• Developed and provided updates to agency infrastructure, workflows, processes, quality assurance, and policy and procedures to support the daily operation of the agency, maximize work efficiency, improve service delivery and quality to clients served, and to meet state and county rules and regulations.• Responsible for the coordination and implementation of an integrated, electronic health record system, which allowed staff to schedule, write client notes and treatment plans, bill multiple payer sources out of a single system, and monitor client quality assurance, thus increasing staff productivity, improving work efficiency, and enabling the agency to track client satisfaction and client improvement.• Successfully revamped the entire business operation over an eight-week period in 2006 to meet new state guidelines and rules, without laying off staff, negatively impacting service delivery to clients, or effecting budget goals. • Overhauled the agency budget and personnel allocation in early 2007 when the state of North Carolina decreased their hourly reimbursement for our services by 30%.

Charlotte, North Carolina Area

• Developed the Utilization Management System infrastructure, including benefits, concurrent utilization review, level-of-care criteria, quality improvement initiatives, and care coordination for Mecklenburg County. • Wrote Utilization Management System policies and procedures to meet NCQA Accreditation guidelines.• Monitored the quality of care provided by contract agencies and county staff by going to provider sites and evaluating client records.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Pineville, Nc

Yonkers, Ny

Master Of Public Administration - Mpa

Master Of Social Work - Msw, Social Work

Bs, Pre-Med, Psychology