Stephanie Stevens Email & Phone Number

United States

• Respond to customer inquiries and concerns in a timely and empathetic manner. • Maintained up to date with new procedures and guidelines. • Provided customers with the necessary tools and information for them to succeed.

•Provided effective video relay service, and video remote interpreting for consumers.•Coordinated calls in different specialized fields including me medical, financial and insurance.•Provided oral interpretations for clients successfully maintaining pace with native speakers to deliver real-time comprehension.•Incorporated cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.•Followed ethical codes to protect confidentiality of patient medical information.

United States

•Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.•Streamlined patient and provider interaction by providing channel ofeffective communication.•Followed ethical codes to protect confidentiality of patient medicalinformation.

•Provided primary customer support to internal and external customers in fast-paced environment.•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.•Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects. •Increased customer satisfaction by resolving the language boundary issues.•Organized, prioritized and independently solved problems in fast-paced environment.

Ponce, Puerto Rico

Ponce, Pr

Psychology

Administrative Assistant And Secretarial Science, General