Stephanie Stewart Email & Phone Number

Development of a new operations team dedicated to carrier compliance, asset management, and acceleration of cash flow.• Work closely with accounting to resolve customer billing issues and reduce past due balances.• Creation of a system to track annual DOT inspections, repairs, and location data of leased trailer pools. Reducing expenses and bringing data together in Sharepoint. • Collaborates with different levels of management to identify areas of improvement needed to include coordination with the Learning and Development team to write standard operating procedures and identify opportunities for training. Producing and conducting training on topics when identified as the subject matter expert.• Liaison between Operations and IT. Troubleshoot issues across Operations in the TMS to include EDI prior to escalation to IT. Collaborate with IT to resolve issues, develop processes and identify areas where technology can improve efficiency.• Implementation of new technologies to include a new carrier onboarding platform, phone system, and automated processes increasing efficiency, compliance and reducing fraud.

Started a new temperature controlled freight division. Managed multi-million dollar accounts for global and national companies to insure on time and safe transport of food products.

Gainesville, Ga

Management of the pricing team to include coordination of Requests for Proposals across all departments researching market trends and previous history to ensure alignment with current business strategy.Responsible for new customer setup including contract negotiation, insurance compliance, and communication of customer requirements to sales, accounting and support staff. Collection and compilation of fleet data from owned assets and carrier partners to report emissions to the EPA in order to maintain compliance for the SmartWay program.Construction of sales reports analyzing customer trends, market impact and performance of sales personnel utilizing Business Intelligence software. Acts as a liaison between IT and Sales to ensure setup and compliance in relation to customer requirements including EDI, Tracking software, and any TMS requirements. Coordination of freight management proposals involving customer needs analysis, P & L statements, implementation plan and final delivery of proposal to customer.Security Coordinator for the Indirect Air Carrier program ensuring compliance with all TSA requirements.

Tucker, Ga

*Managed division of bank branches (4) during a restructuring period.*Initiated launch of new sales campaign, exceeding branch goals.*Responsible for managing all Tellers and CSRs in the branch.*Implemented new strategies with employees to help them meet their goals and potential, conducted annualperformance reviews and training.*Interviewed and hired branch personnel.*Responsible for maintaining client relationships.*Responsible for insuring compliance with all security procedures and federal regulations.*Conducted quarterly and monthly audits.*Reviewed staffing reports and made adjustments to schedules as needed.*Responsible for reviewing sales reports and developing strategies to meet sales goals within the branch.*Handled consumer loan requests.*Managed the division travel team of Tellers and CSRs; including the review of staffing needs from other branches within the division and development of the appropriate schedules.*Oversaw branch facility and all required maintenance.

Corporate Travel Team

*Worked as needed at all branches within the bank.*Performed teller duties including processing transactions, cashing checks, and handling client inquiries.*Performed Customer Service duties including opening accounts, IRAs, CDs, account research, issuing Travelers Cheques, and account resolution.*Performed Head Teller duties including managing teller line, maintaining branch cash, handling large commercial deposits and cash withdrawals, maintenance of ATM (cash replenishment and balancing), compiling reports and insurance of compliance with all security and federal regulations.

Greater Atlanta Area

*Performed Accounts Receivable duties including invoicing clients, processing payments.*Initiated calls to past due accounts and collections.*Inventoried warehouse, purchased inventory from vendors and maintained vendor relationships.*Resolved customer service issues.*Responsible for fulfilling orders, accepting deliveries, organizing warehouse, and shipping orders.