Building and maintaining excellent internal customer relationships.Proactively reviewing financial and non-financial risks and promote HSBC's values based risk culture. Continually reassessing the operational risks associated with the role and inherent in the business, including quality checking/sampling.Overseeing the completion of monthly Controls and Exceptions Attestations.Collating and reporting of management information against the Wealth Operations Delivery Services.Managing the Helios issues and actions relating to Wealth Operations.

• Coaching, motivating and developing others through structured coaching and 1-1 sessions.• Delivering product and systems training to agents within the call centre and on-boarding.• Dealing with complex customer and internal stakeholder referrals efficiently.• Supporting Team Managers with identifying their team’s coaching needs, recommending and assisting with solutions to improve overall performance and customer service.• Taking ownership of complaints and escalations promptly and empathetically.• Prioritising work when managing a shared email inbox.• Championing change with products and processes, encouraging others to do the same.• Investigating bank errors and complaints, providing relevant feedback to individuals/departments.• Investigating and solving complex queries for customers and internal stakeholders.• Identifying where procedures can be improved to minimise overall risk within our processes.

• Entering data and updating customer records while adhering to company confidentiality policies.• Fully trained and accredited on all investment products and systems used in the call centre (Browser Main Menu, Phoenix, Hub).• Taking ownership of case progressions, updating customers and internal stakeholders when necessary.• Demonstrating interpersonal skills forming effective working relationships with colleagues and stakeholders from a variety of backgrounds and levels of the business.• Assisting with investments academy training for new starters at HSBC.• Suggesting improvements and changes to existing investments procedures and literature.

• Supporting Radian residents back into employment after long term sick leave or redundancy.• Ensuring databases and records are accurate and efficient, keeping to company confidentiality policies.• Building strong rapport with clients and colleagues at all management levels.• Communicating in a positive and encouraging manner.

• Providing superior customer service on the shop floor and at checkouts.• Identifying problems quickly and using initiative to develop imaginative and effective solutions with minimal supervision.• Adapting to working in different departments and stores with short notice.• Completed the Intermediate Level Apprenticeship in Retail (Specialist) in July 2014 which assessed knowledge and understanding of processes and policies in a professional retail environment.

• Developing business awareness through involvement in discussions about store statistics.• Ability to interpret and explain policies, reflecting on their relevance.• Curiosity and willingness to challenge organisational processed where necessary.• Liaising effectively with colleagues from all levels of management.

• Part of the kitchen team working to prepare, cook and serve meals for vulnerable local people in Portsmouth.• Using leadership skills to organise volunteers and identifying strengths to delegate tasks.• Compromising with other volunteers’ ways of working in order to find the most appropriate approach.

• Communicating with local businesses by telephone and email to organise events and charity donations.• Presenting information about the organisation to a variety of audiences reflecting on the most suitable and effective style (i.e. university career talks, volunteering fairs).

• Working in a dynamic environment.• Preparing food to the highest standards of food hygiene and safety.