Plan and oversee logistical support for all QENO events and services. Make recommendations for program expectations, improvement, and direction. Identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations. Track and monitor program outcomes. Assist in revising outcomes measurement system. Create appropriate and feasible outreach strategy.

Coordination and implementation of event programming. Assisting with building community partnerships and connecting students with service and engagement opportunities. Co-developed and presented a training curriculum on professional boundaries. Assessing current program evaluation methods and proposing ways to improve the process. Tracking current program outcomes. Coordinating and streamlining organizational coaching process. Assisting in QENO’s strategic planning process including coordination of focus groups and assisting in formation of advisory council.

Ensured the safety and security of residents. Lead weekly groups and house meetings as necessary. Assisted residents with resumes and applications for work and secondary school.

Collaborated with incoming residents to create personalized strategic plans. Provided case management, lead groups as needed, assisted residents with resumes and applications for work and secondary school.