Stephanie Sutton Email & Phone Number

Toronto, Ontario, Canada

Responsibilities and Key Deliverables:- Orchestrated field marketing programs by collaborating closely with Demand Generation - including digital marketing, marketing automation and marketing operations - and the content marketing team and campaign planning team. - Served as a marketing ambassador to the sales team, collecting their sentiments and feedback. - Worked with the sales team to convert the qualified leads into opportunities (pipeline) and closed won deals (revenue).- Utilized strong project management skills to deliver geo-focused campaigns, programs and events on time. Which included but was not limited to ensuring the shipment of the booth, marketing collateral, premiums, prizes, signage, and securing event services with external suppliers/contractors.- Planned, managed, and coordinated customer-facing small to large-scale meetings, banquets, and events for the Legal, Tax, and Corporate segments in different venues across Canada. Examples are: Cocktail Receptions, In-Firm Lunches, Tax Breakfast Demos, and more. - Acted as a Thomson Reuters Ambassador, engaging event attendees - clients, prospects and sales representatives – to get them to interact and build relationships that lead to new business. - Processed all event-driven invoices for payment and maintained event calendar and budget spreadsheets to ensure all costs were tracked and reconciled for each event.- Supported Field Marketing in pre-planning meetings to understand objectives and key deliverables. - Supported field marketing to drive opportunity generation, pipeline acceleration and bookings.- Coordinated in-booth needs including product demos, presentations, schedules (booth staff/sales), guidelines, FAQ’s and engagement.- Tracked materials including special order forms, product literature, case studies and white papers.- Liaised with Legal, Corporate and Tax segments.

Toronto, Canada Area

Responsibilities and Key Deliverables:- Freed up time of the Event Managers to focus on driving sales and strategies and to increase the number of events we participated in the previous year by 30%- Created, monitored and managed event timeline and budget- Assisted with the planning and coordination/execution of all logistical components for over 60+ Canadian conferences/tradeshows, customer events, and internal events for the Legal, Tax and Corporate segments to help drive sales-qualified leads and MAS.- Supported Event Team in pre-planning meetings to understand objectives, key deliverables and due dates by developing event schedules and documentation for pre-planning meetings and roll out meetings.- Coordinated and collected materials from product marketers required for events; packaged and shipped to external suppliers or direct to venues using document templates.- Tracked materials including Titles on Display, special order forms, checklists, product literature, catalogues and white papers.- Point of contact with all external vendors and secured event services with suppliers/contractors e.g. venue, internet, electrical, material handling, prizes, promotional items, catering, etc.- Utilized strong project management skills to ensure the shipment of the booth, marketing collateral, products, premiums, prizes and signage to meet event deadlines.- Coordinated in-booth needs including product demonstrations, presentations, schedules (booth staff/sales), guidelines, FAQ’s and engagement.- Processed all event-driven invoices for payment and maintained event calendar and budget spreadsheets to ensure all costs were tracked and reconciled for each event.- Provided onsite support at events to ensure everything was ready on time, everything was set up and torn down efficiently, and nothing was left behind or damaged.

Coxwell And Plains

Responsibilities and Key Deliverables:- Efficiently and effectively managed and deployed floors of staff of 3 to 7 at a time, delegating tasks as necessary, reducing customer wait time and in turn increasing sales and customer satisfaction- Listened to customer concerns, strategized options, and presented solutions, maximizing customer satisfaction, and in turn, increasing repeat business - Worked with employees and customers to create awareness of new company promotions and initiatives (e.g. mobile order launch, upcoming Happy Hours, loyalty card promotions, F&B deals) to surpass sales targets, earn bonuses and win district contests to become the #1 store for mobile order sales in the district for the year and #1 in food sales for the quarter - Took individual and catering orders, paying attention to customer requests such as food allergies and special orders- Answered questions regarding available items and assisted customers with locating products - Crafted beverages to company standards and provided exemplary customer service - Created store orders and completed accurate inventory counts- Coached employees when necessary and mediated workplace conflicts - Worked to empower and encourage employee innovation and personal development - Enforced company policy and procedures and communicated any changes to staff immediately

Toronto, Ontario

Responsibilities and Key Deliverables:- Created time cards, guide maps and waivers for over 300 participants for the Step-Up Challenge - Created various signage and “Fun Facts” to be posted around venue on event day for the Step-Up Challenge- Organized, gathered, and packaged inventory and swag bags to be shipped out to various event locations and helped to disassemble and inventory any swag bags or materials that were not used once the events were over making sure there were no discrepancies - Edited Sales Decks to be used in presentations for potential or returning clients- Created Photo Shot lists for photographers and assisted on event day to ensure all necessary shots were taken, especially group shots in front of the Step and Repeat- Assisted with Set up and Tear Down of events to ensure everything was ready on time and everything was torn down efficiently and nothing was left behind or damaged- Created Critical Paths, Production Schedules and Function Sheets to ensure clarity and efficiency in planning and executing events- Made confirmation calls to volunteers to make sure they were still attending their scheduled shifts and provided information or updates as necessary - Sent out call to action to volunteers to help fill in needed shifts and assisted in volunteer training sessions- Have stayed on as a volunteer after internship ended

Toronto, Ontario - Habourfront Location

Responsibilities and Key Deliverables:- Had the top sale in the company on the "Weekly Superstars" board. Held the top sale on more than one occasion along with other achievements (e.g. top sales average (individual and store), top 5 overall sales etc.)- Brought the store under and consistently maintained under a 5% variance for inventory discrepancies after the yearly inventory audit. Was under 1% just prior to my leaving.- Became a go-to for helping resolve no SKUs and finding inventory in other stores for customers so we could maximize sales and reduce loss.- Created and maintained visually appealing and eye catching store displays and rotated/updated inventory as season or sales determined.- Interviewed, hired, and trained new employees and fellow management to company standards. - Created schedules, processed payroll, created store orders and completed accurate inventory counts.- Coached employees when necessary and mediated workplace conflicts. - Worked to empower and encourage employee innovation and personal development. - Enforced company policy and procedures and communicated any changes to staff immediately. - Answered questions regarding available items and assisted customers with locating products. - Listened to customer concerns, strategized options, and presented solutions, maximizing customer satisfaction, and in turn, increasing repeat business.

Toronto, Ontario - 2 Locations

- Promoted from sales after 3 months- Became Assistant Manager for 2 store locations before being promoted to Manager

Toronto, Ontario

Responsibilities:- Took individual and catering orders, paying attention to customer requests such as food allergies and special orders, and served food and drinks- Answered questions regarding available items and assisted customers with locating products- Listened to customer concerns, strategized options, and presented solutions, maximizing customer satisfaction, and in turn, increasing repeat business- Crafted espresso beverages and menu items while providing exemplary customer service

Toronto, Ontario - Habourfront

Responsibilities:- Efficiently and effectively managed and deployed floors of staff of 3 to 9 at a time, delegating tasks as necessary, reducing customer wait time and in turn increasing sales and customer satisfaction.- Listened to customer concerns, strategized options, and presented solutions, maximizing customer satisfaction, and in turn, increasing repeat business. - Answered questions regarding available items and assisted customers with locating products. - Coached employees when necessary and mediated workplace conflicts. - Worked to empower and encourage employee innovation and personal development. - Enforced company policy and procedures and communicated any changes to staff immediately. - Provided exemplary customer service while paying attention to customer requests such as food allergies and special orders, and served food and drinks

Toronto Islands - Wards Island

Responsibilities:- Took individual and catering orders, paying attention to customer requests such as food allergies and special orders, and served food and drinks - Answered questions regarding available items and assisted customers with locating products - Listened to customer concerns, strategized options, and presented solutions, maximizing customer satisfaction, and in turn, increasing repeat business - Crafted espresso beverages and menu items while providing exemplary customer service