Stephanie S. Email & Phone Number

Customer Support- Provided support to customers via email and live chat in a friendly, helpful and timely manner- Updated and maintained Help Center articles - Worked closely with the QA team to identify customer issues- Created and updated support macros as needed- Provided reports on Help Center trends via Google Analytics

Providence, Rhode Island Area

Quality Assurance- Tested new product features and updates across all supported platforms, including web and mobile- Reported all bugs to the Development team and tracked progress on updates- Planned, executed and maintained test suites- Created, ran and updated automated regression tests using Selenium IDE- Diagnosed customer issues, at times working closely with the Development team- Reported all fixes to the Customer Experience team- Thoroughly tested new integrations built by outside partners and acted as point person until testing was completeCustomer Experience- Responded to customer and sales inquiries via email, phone and live chat- Conducted webinars and training sessions to help new and existing customers learn basic functionality, new features or integrations- Trained customers and their teams via one on one onboarding sessions to help them implement and customize Batchbook for their specific needs- Updated and maintained FAQ knowledge base- Reported any customer issues and feature requests to the Development team

North Providence, Ri

- Provided front desk customer support to walk-in clients as well as telephone support- Organized and documented all samples submitted into laboratory- Compiled final reports for clients on a deadline- Handled billing and payments and kept on top of past due accounts