Stephanie T. Email & Phone Number

Philadelphia, Pennsylvania, United States

• Delivers offshore-based recruitment services to our clients in the US• Covers different tasks in the areas of active and passive sourcing which include sourcing, screening, interviewing, and evaluating candidates• Formats resumes meeting client expectations• Facilitates candidate and employer scheduling and coordination as well as ongoing candidate engagement.• Researches new technologies and makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions• Fosters long-term relationships with candidates and clients

• Developed and led communication training for newly hired and tenured collections advisors.• Coached language proficiency and cultural sensitivity for effective financial conversations.• Devised supplementary learning materials and modules.• Collaborated cross-functionally with operations and quality tailoring coaching and training session strategies.• Monitored, analyzed, and documented training and coaching outcomes, contributing valuable insights for strategic business decisions.• Tracked agent development using performance indicators and offered recommendations to achieve optimal metrics.

Collections:• Initiated outbound calls to customers for debt recovery and payment arrangements.• Utilized negotiation skills to tailor debt repayment plans based on customer's financial circumstances.• Assisted customers in understanding outstanding debt details, and payment terms, and addressing inquiries.• Processed payments securely through designated channels, ensuring accuracy.• Complied with industry regulations and legal requirements.• Upheld confidentiality and discretion in handling sensitive financial data.Back-office:• Quality-checked customers' contact info changes for data and legal compliance accuracy.• Managed Excel spreadsheet for meticulous account tracking, minimizing errors.• Provided quality feedback to agents and managers for targeted coaching.Loans:• Evaluated payroll liabilities, focusing on tax and contribution details to facilitate accurate loan applications.• Compiled comprehensive summaries of earnings, deductions, and tax data, streamlining loan approval processes.• Initiated email correspondence with clients to collect additional documents for loan approval.