Stephanie Teolis Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers- Operated in compliance with all airline and Transport Canada regulations in accordance with safety and security procedures- Drove passenger satisfaction by answering questions and providing prompt solutions to issues arising in flight- Facilitated communication between flight deck crew and cabin crew prior to and during flights to promote safe and smooth operations- Part of the Flight Attendant recruitment team- Successfully completed Flight Director training

Vancouver, British Columbia, Canada

- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments- Responded to clients’ questions, issues, and complaints and found appropriate solutions in a timely manner- Asked open ended questions to better understand the client’s needs and determine the best product to offer- Exceeded customer service satisfaction standards by understanding and anticipating the client’s needs- Supervised credit payments while handling sensitive information with professionalism and discretion

Montreal, Quebec, Canada

- Planned, organized and executed sampling events by working hand in hand with retail partners- Set up and broke down promotional booths and tents, talked to potential customers and networked for future promotional events- Communicated product value, quality and style to educate and entice possible vendors and clients- Maintained excellent attendance record, consistently arriving to work on time

Pointe-Claire, Quebec, Canada

- Trained and coached cashier team members on check-out procedures to maximize customer satisfaction- Supported cashiers and customer service employees on questions such as rules on refunds and defective items- Counted cash in registers at beginning and end of cashiers shifts, resolving differences on the balance sheet and making deposits to the vault- Resolved customer issues by employing strong listening skills and problem solving abilities