Responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Managing a portfolio of clients, which may include customers from the US, Canada, Qatar, Peru, or other regions, depending on the company's operations.Ensuring accurate and timely invoicing to customers, tracking payments, and resolving any discrepancies or issues related to invoices.Generating reports on collection activities, aging accounts receivable, cash flow projections, and other financial metrics to provide insights to management.Resolving billing disputes or discrepancies by working closely with internal teams such as sales, customer service, and finance

Checking the data input to ensure the accuracy of the final bill.Fixing billing errors by issuing debit and credit memos.Support in projects to improve billing processesCreating and sending invoices and statements to customers.Knowledge of the tax systems of Argentina, Chile, Peru, ColombiaManaging orders, processing purchase orders, and ensuring accurate and timely delivery of products to customersGenerating reports on customer care metrics, such as response times, resolution rates, and customer satisfaction scores, and providing insights for decision-making

Worked to ensure quality service and addressed and resolved all customer issues.Prepared, reviewed, and processed official documents and correspondence.Responded to inquiries from the public regarding passport services and procedures.Addressed and resolved issues or concerns related to passport applications.Verified the authenticity and completeness of submitted documents for passport applications.Ensured all forms and supporting documents were correctly filled out and submitted.

Coordinated and scheduled all company meetings, appointments, interviews, and inspections.Brought forth innovative ideas about organizing systems.Monitored sales and feedback from customers.Answered customer queries and concerns to the best of my ability.Handled customer complaints calmly and professionally, resolving customer issues in a timely mannerCreated reports and documents as requested by the office managerProcessed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframeAssisted in the development and implementation of marketing strategies to attract new members.Organized promotional events and activities to engage current members and attract new ones.Prepared and presented financial reports to the management team.Analyzed financial data to identify trends and make recommendations for improvement.

Assisted in the rollout of a new app for employees to check their vacations, money balance, and communicate with HR.Provided guidance and support during the app installation process on employees' phones.Translated app instructions, features, and functionalities from Spanish to English and German.Ensured accurate and clear translation of all app-related materials to facilitate user understanding.Provided ongoing technical support to employees experiencing difficulties with the appActed as a liaison between Spanish-speaking app developers and English/German-speaking employees.

•Cleaned walls, fans and drains in bakery coolers, display cases and work areas.• Maintained neat and attractive bakery food cases.• Maintained facility compliance with health codes, sanitation requirements and license regulations.• Suggested additional items to customers to increase restaurant sales.• Checked in deliveries and signed off on products received.• Monitored the freshness and condition of prepared foods.• Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.• Stocked, priced, front-faced and rotated merchandise.• Arranged and stocked department displays:• Built attractive holiday and seasonal displays for merchandising program.• Proofed dough products and baked breads, cookies and other bakery products.• Greeted all customers.• Delivered exceptional, friendly and fast service.