Stephanie Teson, Mba Email & Phone Number

Worland, Wy

Strategized with internal teams to conduct a streamlined gap analysis requested by clients on high-impact omnichannel processes, including quantifying the financial impact of friction points; recommended process improvements to boost overall customer/employee experience and retention. Promoted to positions of increased authority for demonstrating over a 20-year timespan for displaying outstanding leadership, management, organizational, communication, and relationship management abilities. Coordinated with multiple business units to develop the scope and framing of key projects and to hammer out the overall approach and timelines to meet hard and fast deadlines. Collaborated with cross-functional teams, showcasing exemplary relationship management and team leadership abilities to ensure broad strategic evaluation. Analyzed and delivered thoroughly researched, data-driven insights, KPIs, and metrics to executive leadership employing exceptional communication and presentation skills. Engaged with stakeholders ensuring alignment and addressed concerns. Provided strategic, measurable client value utilizing a mix of data analysis, insights, skills, and analytical thinking. Showcased and exhibited robust quantitative and qualitative analytics, attention to detail, and solid business acumen to drive execution by tracking high-priority initiatives, identifying/addressing obstacles, and providing updates to superiors. Formulated and developed a gating system for intake/project assessment requests including funding/technical requirements. Spearheaded, executed, and launched the 988 Suicide Prevention Hotline; guided phased launches to include NDA Projects, Paperless Billing; Trevor Project; Zero Use Review; International Day Pass; Next Up; Customer Care Repeat Calls and Transfer Calls; Puerto Rico Turn Down.

Cleveland/Akron, Ohio Area

Provided executive-level operational support to headquarters, nationwide markets, and all Local Authorized retailers; leveraged strategic, targeted program management skills to oversee the nationwide Authorized Retail channel Bill Credit Recovery Program and the Carolina Telco relationships. Championed and conceptualized a Bill Credit Program to include an Egregious Audit, Invalid Credits, and Frontline Resolution Process. Supported Local Authorized Retail operationally (channel included 108 Local Authorized Retailers nationwide equating to $3.4M gross ads per year; launched the consigned Inventory Program to Local Authorized Retailers with a budget of $15M; generated the Compensation Offsets for reconciliation managing end to end.). Devised and launched Partner Reporting to provide insight to Authorized Retails on sales/compensation; facilitated and conducted training for the partners. Ideated and drafted “How Work Gets Done” for market support in the sales execution lead role; developed, introduced, and conducted training.

Cleveland, Ohio, United States

Managed transformative initiatives/complex projects, and helped pioneer the startup team for mobile events. Liaised as the go-to contact to manage the relationship with FirstNet; handled a $1,050,000 budget for sales incentives, including creating, maintaining, and paying for all channel incentives while maintaining the budget.  Coordinated national events with the FirstNet Marketing team from securing the location to ensuring staff and product availability; managed and organized fleet; created a FirstNet Certification Program for mobile events to manage campaigns; and increased FirstNet’s gross add mix from 4% to 21% through 2019. Facilitated a Pop-Up Mall Program for the mobile events team including negotiating lease rates/location logistics, space planning, cost, and contract with the national mall broker.

Cleveland, Ohio, United States

Promoted to Account Manager overseeing external AT&T retailer with >92 retail locations nationally; grossed $200k annual ads.  Headed operational management and sales performance which included providing financial assistance with external company’s budget & forecast; conducted market sales/strategy reviews with internal leadership/partners; significantly improved KPIs for each retailer. Increased overall sales performance in 2017 from 10th to 2nd highest performer. Guided the distribution strategy/location reviews--determined locations to relocate/remodel based on profit/productivity; prioritized distribution changes; completed profitability reviews by location/provided strategy for large acquisitions.  Project-managed end-to-end retail launches with AT&T Retailer: program rollout, execution, communication, audit/ compliance; delivered promotions, processes/procedural changes to external company executive leadership; facilitated project launches requiring store installation including leadership approvals, expenses, installation process, and scheduling.

Chicago, Illinois, United States

 Served as the Market Operations Manager for the Indirect Sales Channel. Organized market meetings, contingency plans, and real estate reviews including relocations, and remodels; supported indirect channel programs providing flawless execution, and ensured compliance with live training, enrollment, and completion.

Hoffman Estates, Illinois, United States

Sales Execution, real estate planning, audits, KPI monitoring

Hoffman Estates, Il

Sales Manager, Inventory Control, Lead Sales Team, Cash Management, Customer Experience

Master Of Business Administration - Mba, Business Administration And Management, General, 3.3

Bachelor Of Science In Business Administration, Business Administration And Marketing, 3.3