Stephanie Tham Email & Phone Number

Singapore

• Co-planned a community volunteers integration model with Community Health Teams to better integrate trained CHArge Up! (community-enabling programme) carers into the Hospital’s Communities of Care model.• Conducted ground sensing of 257 residents’ activation levels through the implementation of Patient Activation Measure-13 Tool. • Co-organised the first hybrid Award Ceremony attended by 119 physical participants with 630 virtual views.• Prepared proposals requesting for additional manpower for the department and reviewed the department’s operational budget for FY2023.• Conducted quarterly DCH staff well-being surveys and data analysis as the Division Welfare Officer who oversees the staff wellbeing of 180 staff• Provided guidance and oversaw the performance of 2 Management Interns.• Increased outreach of CHArge Up! by 63% through co-facilitation of 12 mass engagements (virtual, physical and hybrid modes) across Central Singapore which trained 427 carers.• Planned and executed the Singapore Patient Action Awards (SPAA) 2022 that garnered 122 nominations, the highest since its inception in 2015.

Singapore

• Established a departmental research framework to drive community-based research activities. • Created and grew the department’s research repository of 65 publications to keep the department updated on the latest trends and indicators relating to topics such as patient activation, empowerment and health literacy. • Led the first train-the-trainer session in collaboration with Methodist Welfare Services and TTSH Occupational Therapists to train 27 staff on wheelchair handling techniques and home safety.• Drove collaborations across TTSH departments and community partners to empower 250 carers in para-clinical skills through CHArge Up!. • Engaged with 4 community partners to increase the adoption rate and awareness of CHArge Up! that has trained 677 carers to date. • Planned and executed the Singapore Patient Action Awards 2021 that garnered 117 nominations.

United States

• Created a year-long social media strategy plan to garner greater engagement on the Kidney Health Coach (KHC) Facebook Group consisting of 150 members.• Developed bi-weekly content for KHC Facebook group to increase engagement.• Attended monthly educational webinars and authored blog posts to recap key points for the AKF patient audience.• Conducted quality control and upload of 300 recipes on the Kidney Kitchen website for consistency and readability.• Tested new features and provided technical and content correction to Kidney Kitchen webpages.• Wrote step-by-step user guides and briefed AKF staff on using the WordPress content management system for Kidney Kitchen.• Summarized scientific journal articles and performed ad hoc market research and literature reviews for the Education Team.• Represented the organization and assisted with logistics for nationwide health professional conferences (APHA Annual Conference and ASN Kidney Week).• Delivered the first Kidney Health Education Session (KHES) in Mandarin during the prevention screening at Safeway’s Feast of Sharing.

Singapore

• Assisted the hospital-wide Medical Review Committee with the data analysis of quarterly audit results across all departments.• Supported the Lean Management Team in the department to create a department wide timeline and organisational chart showcasing the department’s progress. • Initiated online measures to improve the process workflow of Medical Report requests.• Led the Medical Report Team, consisting of 11 people, to increase their efficiency of their daily operations through the implementation of new job scopes. • Liaised with the different stakeholders on handling complex medical records and reports requests from law firms and ministries.• Efficiently generated monthly medical report fees for doctors within and outside of Tan Tock Seng as well as medical report billing for external organisations and ensured timely payment.

Singapore

• Supported the Secretariat Committee in evaluating and reviewing all 70 nominations for the Singapore Patient Action Awards 2016.• Assisted in co-ordination and preparation of all information for the final judging session. • Assisted with the online publicity of the awards and with the overall publicity for the organisational-wide Value Festival 2016. • Took on frontline responsibilities of running CareConnect, following up on any enquiries related to CareConnect.• Guided over 300 staff through the CareConnect exhibition during Value Festival 2016 to bring across the importance of patient-value and patient activation.• Implemented online and offline housekeeping measures to enhance the daily operations and talks and workshops effectiveness.

Master Of Science In Public Health, Health Education And Health Communication

Bachelor Of Science - Bs, Biology/Biological Sciences, General, Distinction

Activities and Societies: • Biobiz 2015, NUS Marketing Executive • NUS Life Sciences Committee, Logistics Head • Volunteer.