Stephanie Thomson Email & Phone Number

Melbourne, Australia

• Answering inbound customers’ calls, assisting customers with parcels enquiries and solve issues like damaged or missing parcels
• Turning tricky situation into a favourable experience for customers
• Helping customers with a range of different enquiries from calculating postage rates to helping book passport appointments, ID verification checks, post bill pay
• Back of house investigations, problem solving and liaising with delivery facilities
• Assisting business customers with parcel enquiries, accounts and invoicing, website integration. Building relationships with cliental.
• Working with multiple platforms and tracking systems on a daily basis

Australia

Melbourne, Australia

Melbourne, Australia

• To manage the collection and preparation of all quality documents relating to the Practical completion requirements for each MIMA FTTX submission.Manage the technical aspects of the role including:
• Managing the planning and submission of each FTTX submission to meet the required delivery submission date as per project delivery schedule
• Managing the Collection and review of all documents to ensure they meet the standard of labelling, Content and accuracy required by NBN
• Manage the post submit process by actioning all desktop defects with assistance of engineering and design team
• Manage the PC met requirements specifically the key handover process and any additional information as part of NBN’s asset transfer process
• Plan and liaise with the project team to order office consumables upon request

Melbourne, Australia

* Liaising with subcontractor companies to ensure all new subcontractors are compliant and completed the relevant certificates and online modules* Scheduling subcontractors to attend the face to face Visionstream induction* Maintaining and approving subcontractors in the VisRes portal and NBNenable website.* Minute taking and distributing from weekly.

East Bentleigh

• Administration tasks for multiple colleagues from different departments
• Booking internal meetings room and catering
• Co-organiser for Visionstream social committee events
• Creating banners, flyers and e-invites for events
• Organising offsite Conferences for Executive Team members
• Creating calendar invites, agendas, presentation slides for meetings and conferences

Chrinside Park

• Reception:
• Managing a busy switch board of incoming and outgoing calls, transferring to correct departments.
• Email correspondence and outlook diary management.
• Welcoming guests and maintaining a positive hotel image, tidying the lobby and reception desk.
• Supervise check in and check out processes, meet VIP guests.
• Ensure all staff are trained in taking reservations and have product knowledge.

Forest Hill

• Reception:
• Answering of all incoming calls and welcoming guests into the hotel
• Directing conference delegates to correct locations
• Ensure check ins and checks out are smooth and efficient
• Daily balancing of shift
• Mail collection and distribution

Certificate 4 In Business Administration, Business Administration And Management, General

Cartificate 3 & 4 In Hospitality, Hospitality Administration/Management

High School