Stephanie Titlebaum Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, MA

• Maintain and grow 100+ accounts ($4.1m revenue) through training, usage data analysis, workflow improvement/troubleshooting, service expansion opportunities, and incoming requests
• Advocate customer needs with product development and enhancement requests to secure future opportunities
• Ensure the successful implementation of captioning workflows for new accounts while coordinating with technical resources for additional support
• Develop account management team resources including training plan, email and slide deck templates, and day-to-day processes
• Stay up to date on accessibility laws and industry standards while collaborating with marketing teams to advise customers on solutions to common video challenges

• Managed and lead the West regional Account Specialist team
• Trained and supported 22 Account Specialist team on new and existing processes and general best practices
• Collaborated with Account Management, Sales, Professional Development, and external partners on a daily basis
• Provided feedback for process improvement with actionable steps to implement those changes
• Prepared and co-presented Quarter 2-2018 company-wide meeting with CEO live to 400+ employees
• Contributed to and lead projects with Product Marketing and Educator Success Marketing teams

• Promoted to supervise four Account Specialists and lead the West regional Account Specialist team
• Trained and supported new hires and existing Account Specialists on new or updated processes
• Collaborated with the Account Management, Provisioning Services, Professional Development Operations and Sales teams on a daily basis
• Shared ideas and provided feedback for process improvement
• Participated in Salesforce development and planning sessions
• Performed Account Specialist personal responsibilities

• Built and maintained relationships with an average of 50 accounts through check-ins, general support, and renewals
• Supported schools and districts with account maintenance and building reports to help analyze data to show student growth story
• Assisted all new customers with the account set-up process by providing training resources and managing student data
• Executed the client account set-up process by managing and troubleshooting student data imports
• Revised and formatted Excel files for account set-up by onboarding workbooks or automated CSV file syncs
• Addressed client concerns with clear communication through their lifecycle with CRM/Salesforce

Madison, Wisconsin Area

• Performed competitive analyses on academic programs at the graduate level
• Investigated and reviewed current employment and job market data for various professions
• Compiled and presented research findings to make clear and concise conclusions to division directors

Madison, Wisconsin Area

• Co-managed EMC Consulting Twitter and Facebook accounts
• Reviewed, formatted and posted for the EMC Global Services blog with WordPress
• Analyzed metrics with Google Analytics and Social Report for social media accounts
• Edited video clips to be uploaded to YouTube or posted in blogs
• Created titles and blurbs for the EMC Consulting web page assets

Hopkinton

• Researched competitors programs and policies for future projects
• Calculated and presented data in Excel and PowerPoint to share with team members
• Analyzed and organized employee satisfaction survey data
• Participated in seminars with topics on interviewing, networking, and being successful

Bachelor Of Business Administration (Bba), Marketing; Management & Human Resources

Activities and Societies: Alpha Chi Omega, Colleges Against Cancer, Mu Kappa Tau

Other; Core Credential Of Readiness

Description: CORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business.

High School