Effectively navigates the insurance documentation process for securing authorization for Speech Generating Devices, collaborating with speech-language pathologists, insurance providers, and patients. Advocates for clients and their families, ensuring clear communication regarding funding requests and co-payment requirements. Represent client cases with third-party insurance providers, resolving issues to facilitate access to essential communication tools. Coordinate with agencies to streamline product orders and provide guidance to speech-language pathologists on funding policies and documentation. Ensure compliance with Medicare, Medicaid, and HIPAA regulations while utilizing online resources for eligibility verification and managing orders in the order management system database. Passionate about empowering individuals with communication challenges and enhancing their access to vital resources.

Experienced healthcare professional adept at both clinical practice and business development, demonstrated by rapid client growth within Q1 through effective communication outreach and word-of-mouth referrals. Manages all aspects of operations, including workflow optimization, scheduling, referral generation, resource management, monitoring and reporting. Utilizes SaaS solutions to improve process efficiency, while maintaining a commitment to quality standards and ongoing professional development.

Effectively managed the client lifecycle for 35+ clients weekly, maintaining high levels of satisfaction and success through personalized care and communication. Led improvements in facility referral processes and directed the implementation of technology systems to enhance communication outcomes and streamline operations, resulting in increased customer satisfaction and reduced cancellation rates.

Delivered customized support to preschool-aged children in the Exceptional Children’s Program, focusing on Deaf/Hard of Hearing and Neurodivergent students. Collaborated closely with educators to integrate client goals into classroom activities, fostering communication and facilitating progress within a natural learning setting. Led diverse projects, including developing communication tools and presenting process improvement proposals to regional stakeholders, to enhance access to care and improve educational outcomes.

Managed client lifecycle for 55+ clients weekly, creating collaborative clinical roadmaps and employing Microsoft Excel for deadline tracking, ensuring timely documentation for reporting. Led collaborative initiatives with stakeholders to integrate diverse perspectives into comprehensive client service, facilitated educational presentations, and executed chart audits to improve compliance and processes.

Provided evaluations and treatment for children, primarily focusing on the birth to 3 population, with communication and feeding/swallowing disorders. Utilized effective communication skills to coach and educate parents, emphasizing language and feeding development, while continually innovating and adapting processes to meet client and family needs.